Customer Service Representative

Eric Finck-Farmers Insurance Agency; Topeka (KS); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Job summary

Eric Finck-Farmers Insurance Agency in Topeka, Kansas is seeking a full-time Account Manager to manage and grow our customer base with exceptional service. You will handle policy changes, payments, and communications while seizing cross-sell opportunities for financial products.

Licensing support is provided for required insurance licenses. Strong customer service, multi-tasking, and professional phone etiquette are essential; bilingual English/Spanish is a plus to serve a diverse client base in

Qualifications

• Ability to multi-task, follow-thru and follow-up.
• Professional phone etiquette and clear communication.
• Exceed client expectations with proactive service.
• Property & Casualty license and Life & Health license required (agency will pay).
• Fluency in English; Spanish is a plus.

Responsibilities

• Process customer policy change requests.
• Greet customers entering the office in a friendly, helpful manner.
• Take premium payments from customers.
• Cross-sell and up-sell financial products during contacts.
• Verify and update customer contact information.
• Answer incoming calls on the first ring.

Skills

Customer service

Sales skills

Phone etiquette

Bilingual (EN/ES)

Professional communication

Job description

Job Description

Join a team that cares about our customers and you! Eric Finck-Farmers Insurance Agency in TOPEKA, Kansas, is looking for an experienced and committed individual to join our team as a Full-Time Account Manager. In this role, you will manage accounts to maintain strong business relationships and ensure customer satisfaction. In this position, you will play a vital role in managing and growing our customer base. If you have excellent customer service skills and are committed to providing customers with the best experience, this is the role for you. With your positive attitude, proactive sales skills, and dedication, you may be a perfect fit for this role.

Benefits

• Paid Time Off (PTO)
• Hands on Training
• Mon-Fri Schedule
• Career Growth Opportunities

Responsibilities

• Process customer policy change requests.
• Immediately greet all customers, entering the office, in a friendly and helpful manner.
• Take premium payments from customers.
• Treat each customer contact as a cross and up-sell opportunity including financial products.
• Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
• Answer incoming phone calls on the first ring.

Requirements

• Proficiency to multi-task, follow-thru and follow-up.
• Professional phone etiquette.
• Follow through and exceed current and prospective client expectations.
• A Property & Casualty insurance license is required. (We will pay for the study materials and the first test)
• A Life & Health insurance license is required. (We will pay for the study materials and the first test)
• Strong work ethic and leadership skills.
• Strong communication skills, both oral and written.
• Be capable of handling customer rejection.
• Bilingual, fluent in both English and Spanish is beneficial.