Customer Service Representative

Farmers Insurance Leah Smith; Fort Scott (KS); Sur place; USD 32 000 - 48 000; Plein temps

Avantages offerts par ce poste

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Business Causal attire

Mentorship

Monthly Commission and Bonus chances

Community Involvement

Networking Events

Retirement Plan

Leads Provided

Bonus incentive based on Agency"s" or"

Retention and Leadership courses

Résumé du poste

The 4 state Insurance Agency in Fort Scott, KS is hiring a Customer Service Representative to join our growing team. You will be the first point of contact for clients, assisting with inquiries, processing claims, and providing information about our insurance products.

We value passion for helping others and strong communication. The role emphasizes accurate documentation, collaboration with the team, and delivering excellent customer experiences while maintaining professional demeanor and

Qualifications

• Previous experience in customer service, preferably in the insurance industry.
• Strong communication and interpersonal skills.
• Must hold, or be willing to obtain, an active Property & Casualty license in their resident state.
• Must hold, or be willing to obtain, an active Life & Health license in their resident state.

Responsabilités

• Respond to customer inquiries via phone, email, or in-person.
• Provide accurate information regarding insurance policies, claims, and coverage options.
• Process policy applications, renewals, and modifications.
• Assist clients in filing claims and follow up on the status.
• Maintain customer records and ensure accurate documentation.
• Resolve customer complaints efficiently and professionally.
• Collaborate with team members to enhance service delivery and improve customer experience.

Connaissances

Customer service experience

Communication skills

Insurance knowledge

Description du poste

Job Description

The 4 state Insurance Agency in Fort Scott is hiring Customer Service Representative to join our growing team. Our insurance agency is located in Girard; KS and we are excited to be expanding into Fort Scott!

As an Insurance Customer Service Representative, you will be the first point of contact for our clients. Your primary responsibilities will include assisting customers with inquiries, processing claims, and providing information about our insurance products. We are looking for someone who is passionate about helping others and has excellent communication skills.

Benefits

• Paid Time Off (PTO)
• Hands on Training
• Mon-Fri Schedule
• Career Growth Opportunities
• Evenings Off
• Business Causal attire
• Mentorship
• Monthly Commission and Bonus opportunities
• Community Involment
• Networking Events
• Retirement Plan
• Evenings off
• Leads Provided
• Bonus incentive based on Agency performance
• Retirement Plan
• Business and Leadership courses available

Responsibilities

• -Respond to customer inquiries via phone, email, or in-person.
• - Provide accurate information regarding insurance policies, claims, and coverage options.
• - Process policy applications, renewals, and modifications.
• - Assist clients in filing claims and follow up on the status.
• - Maintain customer records and ensure accurate documentation.
• - Resolve customer complaints efficiently and professionally.
• - Collaborate with team members to enhance service delivery and improve customer experience.

Requirements

• - Previous experience in customer service, preferably in the insurance industry.
• - Strong communication and interpersonal skills.
• - Knowledge of insurance products and regulations is a plus.
• -Must hold, or be willing to obtain, an active Property & Casualty insurance license in their resident state.
• -Must hold, or be willing to obtain, an active Life & Health insurance license in their resident state.