Customer Service Representative

Eric Finck Agency; Topeka (KS); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Annual Base Salary + Commission +Bonus

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Job summary

Eric Finck-Farmers Insurance Agency in Topeka, KS is hiring a Full-Time Account Manager to manage client relationships, process policy changes, take payments, and identify cross-sell opportunities. The role emphasizes customer service, accuracy, and teamwork in a busy agency environment.

Ideal candidates will hold Property & Casualty and Life & Health licenses or be willing to study; bilingual English/Spanish is a plus.

Qualifications

• Experience in customer account management.
• Strong communication and organizational skills.
• Ability to multi-task and follow through on requests.
• Willingness to learn and grow within the agency.

Responsibilities

• Process customer policy change requests.
• Greet customers entering the office.
• Take premium payments from customers.
• Cross-sell and upsell financial products where appropriate.
• Verify contact details and update records.
• Answer incoming calls on the first ring.

Skills

Customer service

Communication

Phone etiquette

Bilingual (English/Spanish)

Job description

Job Description

Join a team that cares about our customers and you! Eric Finck-Farmers Insurance Agency in TOPEKA, Kansas, is looking for an experienced and committed individual to join our team as a Full-Time Account Manager. In this role, you will manage accounts to maintain strong business relationships and ensure customer satisfaction. In this position, you will play a vital role in managing and growing our customer base. If you have excellent customer service skills and are committed to providing customers with the best experience, this is the role for you. With your positive attitude, proactive sales skills, and dedication, you may be a perfect fit for this role.

Benefits

• Annual Base Salary + Commission + Bonus Opportunities
• Paid Time Off (PTO)
• Hands on Training
• Mon-Fri Schedule
• Career Growth Opportunities

Responsibilities

• Process customer policy change requests.
• Immediately greet all customers, entering the office, in a friendly and helpful manner.
• Take premium payments from customers.
• Treat each customer contact as a cross and up-sell opportunity including financial products.
• Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
• Answer incoming phone calls on the first ring.

Requirements

• Proficiency to multi-task, follow-thru and follow-up.
• Professional phone etiquette.
• Follow through and exceed current and prospective client expectations.
• A Property & Casualty insurance license is required. (We will pay for the study materials and the first test)
• A Life & Health insurance license is required. (We will pay for the study materials and the first test)
• Strong work ethic and leadership skills.
• Strong communication skills, both oral and written.
• Be capable of handling customer rejection.
• Bilingual, fluent in both English and Spanish is beneficial.

Company Description

Join Eric Finck-Farmers Insurance Agency, a dynamic and professional team dedicated to providing top-tier insurance solutions. We're passionate about protecting our community and fostering a supportive, energetic work environment where growth and client success are paramount. Discover a rewarding career with us!