Customer Communications Representative I

Jobtailor; Itasca (IL); On-site; USD 31,200 - 41,600; Full time

Job summary

Jobtailor seeks a diligent Call Taker to ensure service calls are captured accurately and handled with care. You will support both internal and external customers, manage level 1 calls, and coordinate with the dispatch team to ensure timely resolution.

The ideal candidate has 1–2 years of related experience, strong communication skills, and proficiency in MS Office. Flexibility to work varying shifts is required to cover our dispatch operations in Itasca, IL.

Qualifications

• HS Diploma, GED, or equivalent experience required.
• 1 to 2 years of related experience.
• Strong verbal and written communication skills.
• Proficient in MS Office.
• Strong attention to detail.
• Organized and able to multitask.
• Successful completion of Call Taker New-Hire training and introductory period.
• Must be able to work wide variety of work shift/schedules with short notice.

Responsibilities

• Answer and enter all service calls timely and accurately into company systems.
• Provide the best possible customer service to internal and external customers.
• Handle level 1 call types.
• Assist dispatch team with outstanding service calls.
• Respond to routine customer inquiries via live call or Email.
• Follow through on special customer needs in a timely manner.

Skills

Customer Service

Verbal Communication

Written Communication

MS Office Proficiency

Attention to Detail

Organizational Skills

Multitasking

Education

High School Diploma or GED

Tools

MS Office

Job description

• Responsible for ensuring all service calls are answered and entered into company systems in a timely and accurate manner.
• Responsible for providing the best possible customer service to internal as well as external customers.
• Must be able to handle level 1 call types.
• Provides outstanding service to customers calling the dispatch team for service.
• Responds to routine customer inquiries via live call or Email as needed.
• Provides follow through on any special customer needs in a timely manner.

Requirements

• HS Diploma, GED, or equivalent experience required
• 1 to 2 years of related experience
• Strong verbal and written communication skills
• Proficient in MS Office
• Strong attention to detail
• Organized and able to multitask
• Successful completion of Call Taker New-Hire training and introductory period
• Must be able to work wide variety of work shift/schedules with short notice.

Core Competencies

Demonstrates strong customer service skills by effectively managing service calls and inquiries while ensuring accurate data entry. Proficient in multitasking and maintaining attention to detail in a fast-paced environment.

Highest-signal resume keywords

• Customer Service
• Verbal Communication
• Written Communication
• MS Office Proficiency
• Attention to Detail

Soft Skills

• Organizational Skills
• Multitasking

Certifications & Qualifications

• Call Taker New-Hire Training

Industry Keywords

• Service Calls
• Customer Inquiries
• Dispatch Team
• Timely Response
• Internal Customers
• External Customers