Travel Customer Service Representative

Live the Dash Travel; Chicago (IL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Comprehensive training

Access to travel perks

Professional growth opportunities

Supportive team environment

Job summary

Live the Dash Travel is looking for a Travel Customer Service Representative to assist clients before, during, and after their trips. The role focuses on providing exceptional service, managing travel-related inquiries, and ensuring a smooth travel experience. The ideal candidate will have excellent communication skills, previous experience in customer service (ideally travel or hospitality), and be organized with a customer-oriented approach. This is a fully remote position offering flexible hours, training, and opportunities for professional growth.

Qualifications

• Previous experience in customer service, preferably in travel or hospitality.
• Dependable and efficient in multitasking.
• Passionate about travel and committed to client satisfaction.

Responsibilities

• Provide support to clients via email, phone, and messaging.
• Handle booking modifications and itinerary adjustments.
• Follow up with clients to confirm travel details.

Skills

Excellent communication skills

Customer-focused approach

Organized

Ability to manage multiple tasks

Familiarity with digital systems

Job description

About the job Travel Customer Service Representative

Position Overview

We are seeking a dedicated Travel Customer Service Representative to assist clients before, during, and after their trips. This role is focused on delivering exceptional service, managing travel-related requests, and ensuring every traveler enjoys a smooth and worry-free experience.

Key Responsibilities

Communicate with clients via email, phone, and messaging platforms to provide support

Handle booking modifications, itinerary adjustments, cancellations, and special travel arrangements

Provide accurate information about destinations, travel requirements, and company procedures

Proactively follow up with clients to confirm travel details and resolve concerns

Address and resolve issues promptly while maintaining a professional and positive attitude

Ideal Candidate

Excellent communication skills with a customer-focused approach

Previous experience in customer service (travel or hospitality preferred)

Organized, dependable, and able to manage multiple tasks efficiently

Comfortable using digital systems and learning new tools

Passionate about travel and committed to client satisfaction

Fully remote position with flexible hours

Comprehensive training and continuous support

Opportunities for professional growth

Access to travel perks and industry discounts

Supportive and collaborative team environment