Customer Service Representative

Alegria Travel Services; El Paso (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Remote flexibility

Industry discounts

Training & support

Travel community

Job summary

TravelWithSan is seeking a Remote Customer Service Representative to guide travelers from planning to return, ensuring smooth, stress-free experiences.

You will handle inquiries across email, phone, and live messaging, assist with bookings and changes, and provide accurate travel information with a customer-focused approach. The role offers remote work flexibility and growth opportunities within a supportive team.

Qualifications

• Experience in customer service, preferably in travel or hospitality.
• Excellent written and verbal communication skills.
• Strong organizational skills and proactive mindset.

Responsibilities

• Respond to client inquiries via email, phone, and messaging in a timely, professional manner.
• Assist with travel bookings, modifications, cancellations, and special requests.
• Provide destination information and explain agency processes clearly.
• Follow up with clients to confirm plans and collect feedback after trips.

Skills

Communication skills

Hospitality experience

Attention to detail

Tech-savvy

Multichannel support

Tools

Booking tools

CRM

Ticketing systems

Job description

Job Description:

As a Remote Customer Service Representative, you will be an essential part of our team, guiding clients through every stage of their journey—from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.

At TravelWithSan, we pride ourselves on delivering personalized, high-quality service to travelers across the country.

Key Responsibilities

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests. Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post-trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.

Benefits

• Remote flexibility – work from anywhere, with hours that fit your lifestyle.
• Exclusive perks and access to industry-only discounts.
• Professional growth – ongoing training and support from a dedicated team.
• Be part of a passionate community focused on building dreams and memories through travel.

What We're Looking For

• Excellent communication skills—both written and verbal.
• A background in customer service, ideally within tourism or hospitality.
• High attention to detail, strong organizational habits, and a proactive mindset.
• Tech-savvy and able to learn new systems and booking tools quickly.
• A genuine enthusiasm for travel and helping others create memorable experiences.