Travel Customer Service Representative

Consultwithtray; Savannah (GA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Work-from-home flexibility

Access to industry discounts

Training and mentorship

Flexible hours

Growth opportunities

Job summary

Consultwithtray is seeking a Travel Customer Service Representative to assist clients before, during, and after their travel experiences. This remote role requires a customer-first mindset and strong communication skills.

The ideal candidate will enjoy providing support and ensuring a smooth booking experience. We offer flexible hours, training, mentorship, and growth opportunities within a growing travel company.

Experience in customer support or hospitality is preferred, but no prior travel industry experience is necessary.

Qualifications

• No prior travel industry experience is required.
• Reliable, organized, and able to handle multitasking.
• Passionate about travel and delivering excellent service.

Responsibilities

• Respond to client inquiries via email, phone, and messaging systems.
• Process itinerary changes, cancellations, and special travel accommodations.
• Provide accurate guidance on travel requirements and agency policies.
• Conduct proactive check-ins with clients ahead of travel dates.
• Efficiently manage and resolve customer concerns with professionalism.

Skills

Customer-first mindset

Strong communication skills

Experience in customer support

Multitasking

Comfortable navigating online systems

Job description

About the job Travel Customer Service Representative

We are currently looking for a Travel Customer Service Representative to support clients before, during, and after their travel experiences.

In this role, you will help ensure travelers receive timely assistance, accurate information, and a smooth overall booking and travel experience.

No prior travel industry experience is required.

We provide training, support, and tools to help you succeed in a remote work environment.

Key Responsibilities

• Respond to client inquiries via email, phone, and messaging systems
• Process itinerary changes, cancellations, and special travel accommodations
• Provide accurate guidance on travel requirements and agency policies
• Conduct proactive check-ins with clients ahead of travel dates
• Efficiently manage and resolve customer concerns with professionalism

What We Are Looking For

• Customer-first mindset with strong communication skills
• Experience in customer support, hospitality, or tourism preferred
• Reliable, organized, and capable of multitasking
• Comfortable navigating online systems and digital booking tools
• Passionate about travel and delivering excellent service

Technical Requirements

• Reliable broadband internet connection.
• Smartphone for communication and updates.

What We Offer

• Work-from-home flexibility
• Flexible hours
• Training and mentorship
• Growth opportunities within a growing travel company
• Access to industry discounts and travel benefits