Bilingual Interpreter (English <> Spanish)

TransPerfect Connect; El Paso (TX); Hybrid; USD 22,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, vision

401k

Paid time off

Life insurance

Disability (short/long)

FSA options

Job summary

TransPerfect Connect seeks highly fluent bilingual interpreters (English/Spanish) for a structured call center role, providing consecutive interpretation across medical, legal, and financial services. You will handle long exchanges with high accuracy and confidentiality, supported by paid training and ongoing coaching.

Ideal candidates possess strong listening skills, emotional control, and professional demeanor, with at least 6 months in a related role and comfortable with basic computer tools.

Qualifications

• High school diploma or equivalent; college education preferred.
• Fluency in English and Spanish, with at least B2+ proficiency.
• Pass language and interpreting skills assessment.
• Minimum 6 months of call center, customer service, or interpreting experience.

Responsibilities

• Provide consecutive interpretation services between English and Spanish across industries (medical, legal, customer service).
• Ensure accuracy, neutrality, and preservation of tone and emotion in interpretation.
• Maintain confidentiality and impartiality at all times.
• Manage call flow professionally and intervene for clarification when needed.
• Demonstrate emotional intelligence in high-pressure interactions.
• Apply memory retention, note-taking, and listening techniques for long exchanges.
• Remain within interpreter role and avoid giving personal opinions.
• Participate in ongoing training, coaching, and feedback sessions.
• Use MS Office and internal platforms to log calls and activity.

Skills

Bilingual English/Spanish

Active listening

Emotional resilience

Communication

Typing / MS Office

Education

High school diploma

College education preferred

Tools

MS Office

Call center software

Job description

TransPerfect Is More Than Just a Job… Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.

TransPerfect Is More Than Just a Job… Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards. TransPerfect Connect (TPC) is seeking highly fluent, professional bilingual speakers (English Spanish) with experience using their language skills in a professional call center-style setting. We offer comprehensive, paid training to launch your career as an Over-the-Phone (OPI) and Video Remote Interpreter (VRI), helping clients across industries such as healthcare, legal, and financial services. If you're excited by meaningful work and thrive on purpose, this role gives you the chance to use your language skills to make a real difference! Interpreters at TPC play a vital role in facilitating accurate and culturally appropriate communication for limited-English speakers. Whether you’re supporting a patient during a medical appointment or assisting someone in accessing essential services, your bilingual fluency directly contributes to meaningful, real-world impact. This is a structured, call center-style role that goes beyond casual or conversational bilingualism. Ideal candidates bring professional-level command of both English and Spanish and must be able to interpret complex conversations with speed and precision. This includes idiomatic expressions, specialized terminology (e.g., medical, legal, financial), and emotionally nuanced content. Success in this role requires strong active listening, emotional control, professionalism, empathy, and adaptability. Interpreters manage continuous live calls, often under pressure, while strictly following interpretation protocols to maintain neutrality, accuracy, and confidentiality.

Key Responsibilities

• Provide consecutive interpretation services between English and Spanish across various industries (medical, legal, customer service, etc.)
• Ensure complete accuracy, clarity, and neutrality in interpretation—preserving tone, intent, and emotion
• Maintain confidentiality and impartiality at all times
• Manage call flow professionally, including respectfully intervening when clarification is needed
• Demonstrate emotional intelligence, especially in high-pressure or emotionally charged interactions
• Apply short term memory retention, active listening, and note taking techniques to manage longer exchanges
• Remain strictly within the interpreter’s role without offering personal opinions or advice
• Participate in ongoing training, coaching, and feedback sessions to maintain and enhance performance
• Utilize basic computer tools (MS Office, internal platforms) to effectively manage calls and log activity

What We Offer

• Four weeks of paid training (on-site or remote) covering interpretation techniques, note-taking, memory retention, call management, and emotional control
• Hands-on role-play simulations and coaching led by certified interpreters
• Ongoing development opportunities, including advanced training for complex call types
• A meaningful opportunity to use your language skills to empower others, support critical conversations, and make a lasting impact
• Career advancement opportunities across interpreting, QA, training, and leadership roles

Benefits

• Comprehensive benefits package, including medical, dental, vision, 401k, paid time off, company-sponsored life insurance, short-term and long-term disability, and flexible spending account options
• Private health insurance and access to a collaborative, supportive team environment
• A proactive and accessible HR department that focuses on the staff’s health and happiness

Required Qualifications

• High school diploma or equivalent (required); college education preferred
• Fluency in English and Spanish, with B2+ proficiency or higher
• Ability to pass a language and interpreting skills assessment
• Minimum of 6 months of call center, customer service, or interpreting experience
• Strong verbal communication, bilingual accuracy, and ethical decision making
• Proven ability to think clearly and act professionally in fast moving, emotionally complex situations
• Strong sense of professional responsibility, integrity, and time management
• Comfortable with assertive communication and session control
• Basic computer skills, including typing and MS Office navigation
• Quiet, distraction-free workspace conducive to active listening and sustained concentration

Preferred Qualifications

• Certification in medical, legal, or community interpreting (strong plus)
• Experience with remote work tools and communication platforms

TransPerfect Connect is the world’s leading provider of interpreting services, including Over-the-Phone Interpretation (OPI) and Video Remote Interpretation (VRI). We support communication in over 170 languages and are committed to upholding the highest standards of linguistic accuracy, professionalism, and client care. Interpreters are expected to follow a pre published, variable schedule. Breaks and lunch periods may vary daily and are assigned by our Workforce Management team based on operational needs.

We’re Looking For Individuals Who

• Stay focused and attentive during high-volume, back-to-back call periods
• Handle pressure and emotionally complex conversations with calm and professionalism
• Welcome regular feedback and coaching as opportunities to grow and improve
• Thrive in clearly structured, schedule-driven work environments rather than informal or loosely managed roles
• Can follow strict interpretation protocols, maintain neutrality, and preserve confidentiality
• Are eager to use their bilingual fluency to support essential services in real time
• Bring strong emotional intelligence, integrity, and a deep sense of responsibility to their work

Equal Opportunity Employer

TransPerfect is an Equal Opportunity Employer and does not discriminate based on race, gender, age, religion, disability, national origin, sexual orientation, or any other protected status.