Client Services Associate

TransPerfect Connect; Corvallis (OR); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Diversity in the workplace

Opportunities for collaboration

Friendly working environment

Growth within the company

Job summary

TransPerfect Connect in Corvallis, Oregon, is searching for a Client Services Associate. In this key role, you'll be the primary liaison for clients, ensuring smooth project workflows by collaborating with the production team to meet project specifications and deadlines.

We value our employees and offer a supportive environment with opportunities for growth. Candidates should have a Bachelor’s degree and prior customer service experience, allowing for effective relationship building with clients and internal teams.

Qualifications

• Minimum Bachelor’s degree or its equivalent.
• Experience in customer service.
• Experience building relationships with clients and co-workers.

Responsibilities

• Serve as the main point of contact for clients.
• Monitor and communicate project progress.
• Troubleshoot problem projects.
• Ensure project adherence to deadlines and budgets.

Skills

Customer service skills

Client relationship building

Project coordination

Problem-solving

Knowledge of a second language

Education

Bachelor’s degree or equivalent

Job description

TransPerfect Is More Than Just a Job…

Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.

Overview

We’re looking for a Client Services Associate to join our team! In this role, you’ll be the main point of contact for clients, working closely with our Production team to make sure projects run smoothly from start to finish. You’ll help coordinate new projects, manage preflight tasks, enter key details into internal systems, and ensure everything is ready for production.

Description

• Respond to client requests for new project initiatives through our centralized technology
• Collaborate with various members of the production team to assess the scope of work and produce cost and timeline estimates for translation projects and requests
• Initiate all project related work by providing detailed budget, schedule and instructions to the project team and by anticipating pitfalls or potential roadblocks to successful completion
• Ensure that any pitfalls are addressed and resolved with the client before being submitted to the production team
• Where applicable, initiate some project specifics to set the production team/individual project up for success
• Take a proactive role in learning about clients’ industry, business needs and company culture, educating the project team, and providing a high level of service
• Monitor and communicate project progress, ensure strict adherence to deadlines and budgets and ultimately produce high quality deliverables
• Serve as the central point of contact for and liaison between external client contact and internal production staff
• Set and fulfill client expectations
• Comply with all ISO regulations, processes and procedures
• Potentially troubleshoot problem projects
• Understand and abide by individual project instructions and effectively communicate to the production team
• Investigate client complaints where applicable
• Discuss issues with clients and production staff and creatively problem solve to alleviate issues
• Complete any other tasks that are deemed appropriate for the role as assigned by a manager/supervisor

What We Offer

• Equal opportunities within an environment that celebrates diversity.
• Possibility to collaborate with the managers and colleagues from different, international locations.
• Friendly working environment.
• Opportunities to learn and grow within the Company.

Required Experience And Qualifications

• Minimum Bachelor’s degree or its equivalent
• Experience in customer service
• Experience building relationships with clients and co-workers

Desired Skills And Experience

• Knowledge of a second language
• Experience coordinating projects and assignment of resources