Customer Service Associate — Performance Bonus & Growth

TransPerfect Connect; Tempe (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Performance Bonus

Career Advancements

State of the Art Game Room

Superior Employee Engagement Program

Job summary

TransPerfect Connect is seeking a Customer Service Associate to handle inbound calls for a Third Party Claims Administrator from our Tempe, AZ location. You will deliver excellent customer service, document interactions, and follow client procedures in a structured call center environment.

Ideal candidates have at least 1 year of customer service experience, strong communication skills, and the ability to work with multiple desktop applications with accurate typing.

Qualifications

• 1 year of Customer Service or Call Center experience.
• Effective communication and literacy skills; ability to read scripted responses with confidence.
• Ability to deal with customers from diverse backgrounds.
• Excellent computer skills with fast, accurate typing and ability to work with multiple applications.
• Ability to handle escalated calls with empathy and professionalism.

Responsibilities

• Handle inbound calls for a Third Party Claims Administrator.
• Provide high level of customer service and address customer needs.
• Document calls accurately and follow procedures.
• Maintain professional conduct on the call center floor.
• Attend scheduled training and participate in team development.
• Support various shifts as dictated by the project.

Skills

Customer service

Phone etiquette

Effective communication

Time management

Problem solving

Attention to detail

Education

High School Diploma or GED

Tools

Desktop applications

Job description

TransPerfect Connect is seeking a Customer Service Associate to handle inbound calls for a Third Party Claims Administrator from our Tempe, AZ location. You will deliver excellent customer service, document interactions, and follow client procedures in a structured call center environment.

Ideal candidates have at least 1 year of customer service experience, strong communication skills, and the ability to work with multiple desktop applications with accurate typing.