Customer Service Representative

TransPerfect; Tempe (AZ); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Performance Bonus

Career Advancements

State of the Art Game Room

Superior Employee Engagement Program

Job summary

TransPerfect Connect is seeking a Customer Service Associate in Tempe to handle inbound calls for a Third Party Claims Administrator, providing accurate information and compassionate service to diverse customers. You will follow scripts, document calls, and escalate when needed, while maintaining professionalism and punctuality in a team-focused environment.

Ideal applicants have a High School Diploma or GED and at least 1 year in customer service or call center settings, with strong typing and

Qualifications

• 1 year of Customer Service or Call Center experience preferred.
• Strong communication and literacy skills.
• Ability to read scripted responses accurately and address diverse customers.

Responsibilities

• Handle inbound calls for a Third Party Claims Administrator with strong customer service.
• Use proper phone etiquette and provide accurate information.
• Document calls and escalate when needed per policy.
• Maintain professionalism, integrity, and punctuality in a team environment.

Skills

Customer service

Call center

Communication

Typing

Teamwork

Education

High School Diploma

Job description

TransPerfect Is More Than Just a Job... Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.

Location: 1725 W. Greentree Drive, #101 Tempe AZ 85284

Benefits

• Performance Bonus
• Career Advancements
• State of the Art Game Room
• Superior Employee Engagement Program

Responsibilities

• Customer Service Associates are responsible for processing in-bound calls with third party client displaying great customer service skills to ensure highest level of customer satisfaction. The CSA manages calls for a Third Party Claims Administrator, and performs all duties as required for the Client Project Manager. Our Customer Service Associates are enthusiastic and motivated. We are a team, working together in an organized and structured environment that thrives on employees who work with integrity, honesty, punctuality, and leadership.
• Uses proper phone etiquette to provide great customer service for incoming calls for various cases and projects
• Communicates effectively and address customers’ needs to provide accurate information, process inquiries, and solve problems.
• Escalates the calls as needed
• Documents all calls appropriately, and follows all procedures as dictated by policy and procedures
• Conducts themselves in a professional manner at all times – adheres to structured internet rules and regulations on the call center floor
• Works continuously towards professional development, as in their knowledge of cases and projects that the client handles, using downtime productively
• Reliable and dependable adherence to attendance requirements, complying with scheduled lunches and breaks to ensure adequate phone coverage unless otherwise directed by the team Supervisor
• Works various shifts as dictated by the project
• Attends all scheduled training as required
• Accomplishes other general tasks as required or necessary

Qualifications

• High School Diploma or General Equivalency Diploma preferred, 18 years or older 1 year of Customer Service experience, or Call Center experience, and desktop applications experience
• Effective communication and literacy skills.
• Ability to read scripted responses naturally, with confidence and accuracy
• Ability to deal with customers from diverse backgrounds
• Excellent computer skills with quick and accurate typing, the ability to open several applications at one time and review documents with attention to detail and accuracy
• Quality Customer Service Skills
• Ability to handle escalated calls, with empathy and professionalism
• Decision making and problem solving skills
• Excellent time management skills

TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by states, federal, or local law.

About the Company

TransPerfect Connect (TPC) is the world's leading provider of remote interpreting solutions, including over-the-phone interpretation (OPI), video remote interpretation, multilingual email and chat support, business process outsourcing, and global call center services. TRI offers services in over 170 languages and employs industry-specialized interpreters screened for subject expertise. TPC is a division of TransPerfect, the world’s largest privately held provider of language services and globalization management technology solutions. TransPerfect is the world’s largest provider of language services and technology solutions for global business. From offices in over 90 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. More than 4,000 global organizations employ TransPerfect’s GlobalLink® Product Suite to simplify management of multilingual content. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and ISO 17100 certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong.

For more information, please visit our website at www.transperfect.com. To learn more about our company culture, please watch our videos below: TransPerfect Effect TransPerfect Core Values