Customer Service Representative

Randstad; Chandler (AZ); On-site; USD 35,000 - 50,000; Full time

Job summary

A staffing solutions company located in Chandler, Arizona is seeking a Customer Service Representative to assist customers with account inquiries. The role requires a bachelor's degree or someone in progress, along with 1-2 years of customer service experience, preferably in a call center. Ideal candidates will possess strong communication and problem-solving skills. Responsibilities include addressing customer questions and utilizing computerized systems to track and troubleshoot issues.

Qualifications

• Bachelor's Degree or in progress.
• 1-2 years of Customer Service experience, preferably in a call center.
• Good communication and problem-solving skills.

Responsibilities

• Assist customers with questions or issues regarding their accounts via phone or correspondence.
• Utilize computerized systems for tracking and information gathering.
• Possible requirement for advanced knowledge of products and services.

Skills

Communication skills

Problem-solving skills

Education

Bachelor's Degree (or in progress)

Job description

• Assists customers with questions or issues regarding their accounts received via phone and/or correspondence.
  
• Calls are predominantly routine but may require deviation from standard screens, scripts, and procedures.
• Uses computerized system for tracking, information gathering, and/or troubleshooting.
• May require advanced knowledge of the organization, products and/or services.
• Must have good communication and problem-solving skills.
• May research issues or transfer to a research function.
• May involve cross selling or up selling of other financial products.

Qualifications

Education Required:

• Bachelor's Degree or someone who is in the process of completingit.

Background & Experience Required:

• At least 1-2 years Customer Service experience
• Call center is preferred

Additional Information

All your information will be kept confidential according to EEO guidelines.