Bilingual Customer Service Representative

Burnett Staffing Specialists; Houston (TX); On-site; USD 46,414,000 - 62,609,000; Full time

Job summary

Burnett Staffing Specialists is seeking a Bilingual Customer Service Representative for an in-office role in Houston, TX (Greenway Plaza area, 77098). Pay is $19.00/hr with a Monday-Friday schedule 8am-5pm or 9am-6pm. The role requires bilingual Spanish/English and strong call-center skills.

You'll handle account inquiries, billing questions, enrollments, and basic collections while providing excellent customer service. Overtime may be required.

Qualifications

• 1+ years of call center experience required.
• Must be bilingual in Spanish and English.
• Good typing and multi-tasking skills.
• Ability to work overtime when needed.
• Ability to sell renewal products.
• Ability to perform off-phone activities.

Responsibilities

• Research account status, identify and resolve or assign account issues
• Address billing inquiries and resolve billing disputes
• Process disconnection and reconnection requests
• Enroll customers and resolve enrollment issues
• Provide price quotes to prospective customers
• Perform initial collection activity on past due accounts
• Process disconnection and reconnection requests

Skills

Bilingual Spanish-English

Customer service

Job description

Bilingual Customer Service Representative

Our client is actively hiring experienced Bilingual Customer Service Representatives for their growing call center team! We are looking for enthusiastic and driven candidates who can be responsible for assisting customers over the phone with various inquires including but not limited to payments on account, service issues, account review and any other issues that may arise.

• Pay Rate: $19.00/hr
• Schedule: Monday-Friday, 8am-5pm or 9am-6pm
• In Office - Greenway Plaza area (77098 zip code)

Job Description

• Research account status, identify and resolve or assign account issues
• Address billing inquiries and resolve billing disputes
• Process disconnection and reconnection requests
• Enroll customers and resolve enrollment issues
• Provide price quotes to prospective customers
• Perform initial collection activity on past due accounts
• Process disconnection and reconnection requests

Requirements

• 1+ years of call center experience required
• Must be bilingual in Spanish and English
• Good typing and multi-tasking skills
• Ability to resolve issues with the best resolution in mind
• Ability to work overtime when needed
• Ability to sell renewal products
• Ability to perform off-phone activities

HOUNW35