Customer Service Office Specialist

Uloop Inc.; Miami (FL); On-site; USD 24,796 - 30,307; Full time

Job summary

Uloop Inc. in Miami, Florida is seeking a bilingual (Spanish/English) Customer Service Office Specialist to assist clients and sales representatives. In this role, you will handle customer inquiries, maintain account records, and resolve complaints while working in a fast-paced environment. The position is temp to hire, requiring you to work onsite with responsibilities including clerical duties and processing claims.

The job offers an hourly wage between $18.00 - $22.00, and you'll be part of a team focused on delivering outstanding service. If you are enthusiastic and dedicated, we want you!

Qualifications

• Fluent in Spanish and excellent in English.
• Proven experience in sales or customer support roles.
• Strong data entry skills with high accuracy.

Responsibilities

• Assist customers & Sales Reps with inquiries.
• Maintain accounts in assigned regions.
• Resolve customer complaints via phone or email.
• Process claims and documentation errors.

Skills

Bilingual (Spanish/English)

Customer service experience

Strong data entry skills

Excellent communication skills

Proficient in Microsoft Office

Ability to handle cash transactions

Job description

Job Overview

We are seeking a bilingual (Spanish/English) professional experienced customer service/account manager to assist clients and sales reps at our client, a great organization that will allow you to grow. This position is available due to growth. This is a temp to hire opportunity. 100% onsite.

Duties

• Assist customers & Sales Reps with inquiries which could include tracing shipments, investigating shipping discrepancies, billing and invoicing questions.
• Maintain accounts in assigned regions - call on past dues, over-payments.
• Perform general clerical duties as assigned, including answering and directing phone calls, filing and data entry.
• Process over, short and damaged claims within a reasonable time-frame.
• Resolve customer complaints via phone or email.
• Recognize and resolve documentation errors.
• Use telephone to reach out to customers and verify account information.
• Greet customers warmly and ascertain problem, or reason for calling.
• Take payments and other pertinent information such as addresses and phone numbers.
• Attempt to persuade customer to reconsider cancellation of an order.
• Utilize computer technology to handle high call volumes.
• Work with manager to ensure proper customer service is being delivered.
• Handle changes in policies or procedure.

Skills

• Must be bilingual (fluent Spanish/Excellent English).
• Proven experience in sales or customer support roles, especially within call centers or client services environments.
• Strong data entry skills with high accuracy and typing speed for efficient record keeping.
• Excellent communication skills, both verbal and written, to clearly convey information and build rapport.
• Proficient in Microsoft Office applications (Word, Excel, Outlook) and general computer skills for daily tasks.
• Demonstrated analysis skills to assess customer issues and identify appropriate solutions.
• Experience in precise data entry (invoices, billing, shipments).
• Ability to handle cash transactions accurately while maintaining confidentiality.
• Knowledge of phone etiquette best practices ensures professional interactions at all times.

Benefits

Join us as a Customer Service Office Specialist and become a key part of a vibrant team committed to delivering outstanding service! Your enthusiasm, multilingual talents, and dedication will help us create positive experiences for every client we serve.

Pay: $18.00 - $22.00 per hour

Work Location: In person.