Customer Service Representative

Third Party CS; South Gate (CA); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated customer service representative to enhance client satisfaction. In this dynamic role, you will engage with customers through various channels, providing product information and resolving inquiries with empathy and efficiency. The company offers a supportive environment with opportunities for growth and flexible working arrangements, including remote positions. If you are passionate about delivering exceptional service and eager to contribute to a positive customer experience, this role is perfect for you.

Benefits

Health Insurance (dental and vision included)

Excellent retirement plan

Tremendous upward mobility

Flexible hours

Remote Position(s) available

Qualifications

• Previous experience in customer support or related field required.
• Ability to communicate effectively over various platforms.

Responsibilities

• Answer and manage incoming calls, emails, and chats.
• Record and organize customer interactions and account changes.

Skills

Customer service

Communication skills

Multitasking

Time management

Problem-solving

Education

High School Diploma

Experience in customer support

Tools

Computer skills

Job description

Description

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

Customer Service Job Duties and Responsibilities

• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team target goals
• Record, organize and file customer interactions and account changes
• Able to up-sell if needed
• Able to schedule call back and appoints to resolve customer needs

Requirements

• Previous experience in customer support, client services, sales, or a related field
• Excellent at communicating over the phone and other communication platforms
• Basic computer skills and experience
• Able to multitask
• Excellent time management and prioritization skills
• Ability to listen actively, relay information, and answer questions and/or concerns.
• Customer-focused for positive customer experience and resolution
• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)

Benefits

• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)