WAH Mortgage Customer Service Representative

MCI; Los Angeles (CA); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a motivated Mortgage Customer Service Representative for a dynamic remote position. This role involves engaging with customers to resolve their mortgage-related inquiries efficiently and professionally. Ideal candidates will possess strong communication skills and a customer-oriented mindset, ensuring top-tier service while navigating various systems. With a focus on problem-solving and relationship-building, this position offers opportunities for personal and professional growth in a supportive environment. Join a company that values diversity and provides comprehensive benefits, including paid training and career advancement opportunities.

Benefits

Paid Training

Medical/Dental/Vision Insurance

Retirement Options

Bonuses

Career Growth Opportunities

Qualifications

• Must be 18 years or older with a High School Diploma.
• Fluent in English and able to type 30-45 WPM accurately.

Responsibilities

• Handle inbound customer calls and resolve issues.
• Maintain accurate CRM records and document call details.

Skills

Customer Service Orientation

Communication Skills

Problem-Solving Skills

Multi-tasking

Adaptability

Empathy

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Windows Applications

Job description

WAH Mortgage Customer Service Representative

Join to apply for the WAH Mortgage Customer Service Representative role at MCI.

Position Overview

MCI is a leading Business Process Outsourcing (BPO) company specializing in tailored solutions for diverse client needs. This role involves supporting customer service for mortgage clients, interacting with hundreds of customers weekly to resolve issues and ensure top-tier service. Candidates should be confident, engaged, team-oriented, and positive.

Responsibilities

• Handle inbound customer calls courteously and professionally
• Understand customer needs and resolve issues effectively
• Escalate issues when necessary
• Achieve first call resolution through problem-solving
• Follow client processes and maintain professionalism
• Use knowledge base to answer questions accurately
• Maintain accurate CRM records
• Document call details properly
• Handle financial inquiries per client procedures
• Protect confidential information
• Adhere to scripts, policies, and schedules

Qualifications

All motivated applicants are encouraged to apply. Ideal candidates should:

• Be 18 years or older
• Have a High School Diploma or equivalent
• Be able to multi-task across systems while speaking with customers
• Type 30-45 WPM accurately
• Speak and read English fluently
• Be familiar with Windows applications and quick to learn new systems
• Possess basic Microsoft Office skills
• Have excellent communication and organizational skills
• Be customer service-oriented, empathetic, patient
• Be reliable with good attendance and punctuality
• Have problem-solving skills and adaptability
• Build good relationships with team and customers

Preferred Qualifications

• Experience in banking or financial services
• Data-entry skills and professional communication abilities

Conditions & Benefits

This is a full-time, remote work-from-home position. Candidates must be authorized to work, willing to undergo background and drug screening, and comply with all employment policies.

Benefits include paid training, time off, medical/dental/vision insurance, retirement options, bonuses, contests, and career growth opportunities. MCI promotes diversity, equality, and provides reasonable accommodations as needed.

Additional Information

This description provides a general overview and is not exhaustive. MCI reserves the right to modify duties and employment terms at any time.