Customer Service Representative

Weed Man; South Carolina; Remote; USD 22,000 - 23,000; Full time

Benefits offered by this job

Health benefits

Bonus program

Industry training

Advancement opportunities

Work from home

Paid time off

Job summary

Weed Man is seeking a Customer Service Representative for a fully remote role in the United States. You will handle a high volume of calls, emails, and texts, coordinating with multiple departments to address customer needs and drive sales.

The role emphasizes excellent communication, problem-solving, and the ability to multitask in a fast-paced environment. A supportive team and opportunities for career advancement are offered.

Qualifications

• Previous customer service experience
• Excellent oral & written communication skills
• Advanced problem-solving skills
• Proven time management abilities
• Ability to perform multiple tasks simultaneously and prioritize correctly

Responsibilities

• Answer a large volume of incoming phone calls, texts and emails
• Coordinate and process duties with Sales, Technical, and Administrative managers
• Address caller questions and resolve concerns
• Verify customer information and collect accounts receivable where needed
• Make phone sales and support customer needs

Skills

Customer service experience

Oral and written communication

Time management

Multitasking

Problem solving

Job description

COME GROW WITH US!!
Full Time
Work Hours Or Shift: Monday - Friday, 9 am - 6 pm
Salary: $16-$17 per hour

Location: Fully Remote
Weed Man is the fastest growing lawn care company. As we continue our successful growth, now is the perfect time for you to join our amazing team. Together, with the greatest products, service, and employees in the world, Weed Man Louisville will continue to be Louisville's choice when it comes to selecting a lawn care professional.

Come to work with your passionate, enthusiastic attitude, and you will experience the thrill of being a part of a winning team as well as being rewarded with many opportunities for personal growth!

Excellent phone & organizational skills are a must. Computer skills, the ability to perform multiple tasks, & keen attention to details required for our fast-paced office.

As our Customer Service Representative professional, you will be responsible to work closely with our Sales, Technical, and Administrative managers to coordinate and process numerous duties, as well as answering a large volume of incoming phone calls and addressing the needs of those callers. You will interact with customers by phone, text and email to answer questions, resolve concerns, collect accounts receivable, verify customer information, and make phone sales.

• Excellent oral & written communication skills
• Advanced problem-solving skills
• Proven time management
• Ability to perform multiple tasks simultaneously, accurately, & in correct priority
• Previous customer service experience

Technology Requirements

• High Speed Internet
• Webcam
• Noise Canceling Headphones
• Desktop/Laptop ( No Chromebooks )
• Distraction Free Workspace
• 2 Monitors highly preferred but not required

As an associate, you will enjoy:

• Ability to work independently and as part of a team
• Health Benefits
• Competitive Salary and Bonus Program
• Industry and Company Training
• Advancement Opportunities

Job Type : Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Holiday pay
• Work from home

Work Location : Remote