Customer Service Representative

Ultimate Staffing Services; Solana Beach (CA); On-site; USD 29,000 - 36,000; Full time

Job summary

Ultimate Staffing Services in Solana Beach, CA is seeking an experienced Customer Service Representative to join a client team. You will handle inquiries, enter orders, and maintain customer records with a focus on accuracy and courtesy.

Requirements include a 4-year degree, strong communication skills, and proficiency with Microsoft Office. Work hours are Monday to Friday, 8am–5pm, paid hourly at $21-$26.

Qualifications

• Experience in customer service or call center preferred.
• Strong communication and problem-solving abilities.
• Able to multitask in a fast-paced environment.

Responsibilities

• Respond promptly to customer inquiries by phone and email.
• Provide accurate information about products and services.
• Maintain and update customer records in the database.
• Collaborate with teammates to ensure efficient service.
• Handle complaints and provide appropriate solutions.
• Ensure all interactions follow company policies and standards.
• Provide feedback to management on service improvements.
• Maintain a professional, courteous demeanor at all times.

Skills

Customer service

Excel basics

Written and verbal communication

Multitasking

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

Salary: USD21 - USD26 per hour

Position Overview:

Ultimate Staffing is actively seeking an experienced Customer Service Representative to join their client's dynamic team in Solana Beach, California. This role is pivotal in ensuring customers have a seamless and positive experience, handling inquiries and resolving issues promptly.

Must Haves:

• Experience managing customer orders / accounts by accepting, acknowledging, entering, verifying, and confirming customer orders
• Experience with Excel must have basic functions like Sum, Count, average, and if they can use vlookup and pivot tables that would be great.
• Excellent written and oral communication skills
• 4 year degree required

Responsibilities:

• Responding promptly to customer inquiries via phone and email.
• Providing accurate information and assistance to customers regarding products and services.
• Maintaining and updating customer records in the company database.
• Collaborating with team members to ensure efficient service delivery.
• Handling customer complaints and providing appropriate solutions.
• Ensuring all customer interactions are in line with company policies and standards.
• Providing feedback to management for improving customer service processes.
• Maintaining a professional, courteous, and empathetic demeanor at all times.

Requirements:

• Previous experience in a customer service or call center role is preferred.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency in Microsoft Office Suite; familiarity with customer service software is a plus.
• High school diploma or equivalent required; additional qualifications are a plus.

Work Hours:

• Monday to Friday, 8am - 5pm
• $21 - $26 per hour