Call Center - Customer Service Rep

Ultimate Staffing

Carlsbad (CA)

On-site

USD 28,929 - 31,684

Full time

14 days+

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Job summary

A staffing agency in California is seeking a Customer Service Representative to join their growing team. The ideal candidate should be proactive and communicative, handling inquiries via phone, email, or chat. Responsibilities include resolving issues, processing orders, and maintaining records. A positive attitude and previous customer service experience are preferred. This is a full-time entry-level position.

Qualifications

Previous customer service or call center experience preferred.
Proficient in computer systems and CRM software.

Responsibilities

Respond to customer inquiries via phone, email, and/or chat.
Provide accurate information about products and services.
Resolve customer issues and process orders efficiently.

Skills

Strong communication

Problem-solving skills

Ability to handle multiple tasks

Proficient in CRM software

Positive attitude

Tools

Microsoft Office

Job description

This range is provided by Ultimate Staffing. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$21.00/hr - $23.00/hr

Direct message the job poster from Ultimate Staffing

We are seeking a Customer Service Representative to join a growing team in North County San Diego! The ideal candidate will be friendly, reliable, and solutions-driven, with strong communication skills and a passion for providing excellent service.

Responsibilities

Respond to customer inquiries via phone, email, and/or chat in a professional and timely manner
Provide accurate information about products, services, and policies
Resolve customer issues, escalating when necessary to ensure satisfaction
Process orders, returns, and account updates efficiently
Maintain records of customer interactions and transactions
Collaborate with internal teams to improve the overall customer experience

Qualifications

Previous customer service or call center experience preferred
Strong communication and problem-solving skills
Ability to handle multiple tasks and prioritize effectively
Proficient in computer systems, CRM software, and Microsoft Office
Positive attitude and commitment to delivering excellent service

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Seniority level