Customer Service Representative

Insight Global; Scottsdale (AZ); Hybrid; USD 38,000 - 56,000; Full time

Benefits offered by this job

Healthcare insurance

Paid leave

Hybrid work model

Job summary

Insight Global is seeking a compassionate Retiree Advocate to support a leading healthcare navigation and advocacy organization. You will serve as a trusted resource for retirees, helping them navigate benefits and access needed services.

You will handle inbound calls, answer questions about benefits, and resolve member issues with empathy. The role offers a hybrid schedule and exposure to Medicare and member advocacy work.

Qualifications

• 1+ year of customer service experience.
• Strong communication and active listening skills.

Responsibilities

• Deliver exceptional customer service by assisting members via inbound phone calls.
• Answer questions related to healthcare benefits, coverage, and member services.
• Investigate and resolve member issues and concerns with empathy and professionalism.

Skills

Customer service

Communication

Active listening

Education

High school diploma or equivalent

Job description

Retiree Advocate Customer Service Representative

Insight Global is seeking compassionate and customer-focused Retiree Advocates to support a leading healthcare navigation and advocacy organization. This company is dedicated to improving healthcare outcomes and satisfaction for retirees by providing expert guidance and personalized support. As a Retiree Advocate, you will serve as a trusted resource for members, helping them navigate healthcare benefits, resolve concerns, and access the services they need.

Responsibilities

• Deliver exceptional customer service by assisting members via inbound phone calls.
• Answer questions related to healthcare benefits, coverage, and member services.
• Investigate and resolve member issues and concerns with empathy and professionalism.

Required Qualifications

• 1+ year of customer service experience.
• High school diploma or equivalent.
• Strong communication and active listening skills.

Why Join?

• Make a direct impact on retirees' healthcare experiences.
• Work with a team of healthcare and advocacy professionals.
• Gain valuable experience in Medicare, healthcare navigation, and member advocacy.

Compensation

Schedule

Schedule: 8:00am-5pm (local time)-hybrid two days a week during off season (April-September)

"Benefit packages for this role may include healthcare insurance offerings and paid leave as provided by applicable law."