Customer Service Representative

Insight Global; Arizona; On-site; USD 21,000 - 28,000; Full time

Job summary

Insight Global is hiring a Customer Service Representative/Retiree Advocates to support members in care navigation and advocacy. You will handle high-level calls, address issues, and collaborate with a team of experts in retiree healthcare and Medicare benefits.

The role emphasizes empathetic communication, patient support, and assistance with member inquiries to improve outcomes and satisfaction.

Qualifications

• 1+ year of customer service experience.
• High School Diploma or Equivalent.
• Strong and patient communicator who is able to empathize with customers.

Responsibilities

• Provide high level customer service to all Participating Members, answering phone calls to assist members with issues and concerns.
• Demonstrate empathy and effective communication to resolve inquiries and improve satisfaction.

Skills

Customer Service Experience

Empathetic Communicator

Healthcare advocate awareness

Education

High School Diploma or Equivalent

Job description

Insight Global is hiring for Customer Service Representative/Retiree Advocates to join a client leading in Care Navigation and advocacy, dedicated to improving outcomes and satisfaction for group plan sponsors and their members. You’ll work alongside colleagues who are experts in the group retiree healthcare market, Medicare health benefits for individuals, health navigation and advocacy services, and who truly care about making a difference in the industry and in members’ lives. You will provide High Level Customer Service to all Participating Members answering phone calls to assist members with any issues/concerns.

REQUIRED SKILLS AND EXPERIENCE

• 1+ Year of Customer Service Experience
• High School Diploma or Equivalent
• Strong and patient communicator who is able to empathize with customers

NICE TO HAVE SKILLS AND EXPERIENCE

• Life and Health License
• Healthcare advocate or specialist experience
• AHIP Training and Certificate

We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.

Vacancy: This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position.