Customer Service Representative

Insight Global; Mount Laurel Township (NJ); On-site; USD 40,000 - 70,000; Full time

Job summary

Insight Global is hiring for Retiree Advocates to join a client leading in Care Navigation and advocacy, dedicated to improving outcomes and satisfaction for group plan sponsors and their members.

You’ll work alongside colleagues who are experts in the group retiree healthcare market, Medicare health benefits for individuals, health navigation and advocacy services, and who truly care about making a difference in the industry and in members’ lives.

Responsibilities

• Provide high level customer service to participating members via phone to address issues and concerns.
• Collaborate with healthcare professionals to understand group retiree health benefits and navigate member inquiries.

Skills

Strong communicator

Education

Life and Health License

AHIP Training and Certificate

Job description

Strong and patient communicator who is able to empathize with customers

Nice to Have Skills & Experience

• Life and Health License
• Healthcare advocate or specialist experience
• AHIP Training and Certificate

Job Description

Insight Global is hiring for Retiree Advocates to join a client leading in Care Navigation and advocacy, dedicated to improving outcomes and satisfaction for group plan sponsors and their members. You’ll work alongside colleagues who are experts in the group retiree healthcare market, Medicare health benefits for individuals, health navigation and advocacy services, and who truly care about making a difference in the industry and in members’ lives. You will provide High Level Customer Service to all Participating Members answering phone calls to assist members with any issues/concerns.