Patient Advocate

Planet Pharma; Dallas (TX); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Sign-on bonus

Monthly bonus opportunities

Paid training

Job summary

Planet Pharma is seeking compassionate, customer-focused professionals to join our healthcare services team as a Customer Engagement Advocate. You will be a trusted point of contact for individuals navigating important healthcare journeys, providing personalized support, education, and guidance.

This role emphasizes strong communication, empathy, and relationship-building to deliver an exceptional customer experience.

Qualifications

• 1-3 years of experience in customer service, call center, healthcare support, or related field.
• Strong communication and interpersonal skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Strong problem-solving and critical-thinking abilities.

Responsibilities

• Provide high-quality phone-based customer support.
• Build meaningful relationships with customers and serve as a trusted resource.
• Educate individuals on available programs, services, and benefits.
• Coordinate support and help navigate complex processes.
• Deliver a concierge-style customer experience from start to finish.
• Collaborate with internal teams to ensure positive outcomes.

Skills

Communication

Interpersonal skills

Multitasking

Problem-solving

Education

Bachelor's degree preferred

Job description

• Competitive hourly pay ($20-$24/hour based on experience)
• Sign-on bonus
• Monthly bonus opportunities
• Paid training

We are seeking compassionate, customer-focused professionals to join a growing healthcare services organization as a Customer Engagement Advocate.

In this role, you will serve as a trusted point of contact for individuals navigating important healthcare journeys, providing personalized support, education, and guidance throughout the process. Success in this position requires strong communication skills, empathy, relationship-building abilities, and a passion for delivering exceptional customer experiences.

What You'll Do

• Provide high-quality phone-based customer support
• Build meaningful relationships with customers and serve as a trusted resource
• Educate individuals on available programs, services, and benefits
• Coordinate support and help navigate complex processes
• Deliver a concierge-style customer experience from start to finish
• Collaborate with internal teams to ensure positive outcomes

Qualifications

• 1-3 years of experience in customer service, call center, customer success, healthcare support, hospitality, or a related field
• Strong communication and interpersonal skills
• Ability to multitask and stay organized in a fast-paced environment
• Strong problem-solving and critical-thinking abilities
• Bachelor's degree preferred, but not required