Customer Service Representative

LaborFirst; Mount Laurel Township (NJ); On-site; USD 32,000 - 52,000; Full time

Job summary

Insight Global is hiring Retiree Advocates to join a client at the forefront of Care Navigation and advocacy, improving outcomes for group plan sponsors and members. You will provide high level customer service to participating members, answering calls and assisting with issues or concerns as part of a dedicated care team.

Ideal candidates have at least 1 year of customer service experience and a high school diploma or equivalent, with strong empathy and communication skills for a healthcare

Qualifications

• 1+ year of customer service experience
• High school diploma or equivalent
• Empathetic communication with customers

Responsibilities

• Provide high level customer service to participating members by answering phone calls
• Assist members with issues or concerns related to retirement services and care navigation
• Collaborate with care navigation and advocacy teams to resolve inquiries

Skills

Customer Service

Diploma or Equiv

Empathetic Communicator

Education

High School Diploma or Equivalent

Job description

Insight Global is currently hiring for Retiree Advocates to join a client leading in Care Navigation and advocacy, dedicated to improving outcomes and satisfaction for group plan sponsors and their members. You'll work alongside colleagues who are experts in the group retiree healthcare market, Medicare health benefits for individuals, health navigation and advocacy services, and who truly care about making a difference in the industry and in members’ lives. You will provide High Level Customer Service to all Participating Members answering phone calls to assist members with any issues/concerns.

Required Skills & Experience

• 1+ Year of Customer Service Experience High School Diploma or Equivalent Strong and patient communicator who is able to empathize with customers (fresh grads)

Nice to Have Skills & Experience

• Life and Health License Healthcare advocate or specialist experience AHIP Training and Certificate

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