Customer Service Representative

Express Employment Professionals - Cincinnati East; Santa Fe Springs (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Weekly pay

Immediate benefits

Evaluation-to-hire opportunities

Personalized interview preparation

Quick hiring process

Job summary

Express Employment Professionals in Santa Fe Springs, CA is seeking a Customer Service Representative to assist customers with order questions, service issues, and post-delivery follow-up. The role involves inbound calls and outbound follow-ups in a flooring and furniture delivery environment.

The ideal candidate has prior customer-facing experience, strong communication skills, and proficiency with Microsoft Office and email. Bilingual abilities are preferred.

Qualifications

• Experience in a customer-facing role with strong verbal and written communication.
• Ability to follow up with customers and manage multiple inquiries.
• Bilingual candidates preferred (Spanish/English).

Responsibilities

• Receive inbound customer calls regarding orders or service issues.
• Make outbound follow-up calls to customers after delivery.
• Complete scheduled post-delivery calls to check on service quality.
• Follow up with customers regarding orders and service.
• Communicate with customers by phone and email.

Skills

Customer service

Bilingual

Communication skills

Tools

Microsoft Office

Microsoft Teams

Outlook

Phone systems

Job description

Customer Service Representative

Pay: $20.00 per hour
Schedule: Monday-Friday | 8:00 AM-5:00 PM
Location: Santa Fe Springs, CA

A company in the flooring and furniture delivery and installation industry is seeking a Customer Service Representative to assist customers with order-related questions, service issues, and post-delivery follow-up. The role includes receiving inbound customer calls and making scheduled outbound calls to follow up on service after delivery.

We’re looking for someone with previous customer-facing experience who can provide professional customer support and follow through on customer questions and concerns. You will be applying through Express Employment Professionals, an award-winning staffing firm.

Customer Support & Follow-Up

• Receive inbound customer calls regarding orders or service issues
• Make outbound follow-up calls to customers
• Complete scheduled post-delivery calls to check on service
• Follow up with customers regarding orders and service
• Communicate with customers by phone and email

Experience & Qualifications

• Previous customer-facing experience
• Customer service experience preferred
• Bilingual candidates preferred
• Professional customer communication skills
• Experience using or familiarity with:
• Microsoft Office
• Microsoft Teams
• Outlook and email
• Phone systems

Benefits of Working with Express Employment Professionals

• Weekly pay and immediate benefits!
• Evaluation-to-hire opportunities - get your foot in the door at a great company!
• Personalized job matching and interview preparation!
• No fees for you, ever!
• Quick hiring process!

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