Customer Service Representative 841418

Helpmates Staffing Services; Los Angeles (CA); On-site; USD 29,000 - 40,000; Full time

Job summary

Helpmates Staffing Services is seeking a Customer Service Representative for our client, a designer and manufacturer of ergonomic office furniture in Los Angeles. The role covers the entire order process, from placement to delivery, acting as the main contact and coordinating with internal teams to ensure orders are accurate and resolved promptly.

The ideal candidate is dependable, organized, and committed to delivering an exceptional customer experience, with strong communication and attention

Qualifications

• Bachelor's degree required.
• At least 1 year of customer service experience.
• Excellent written and verbal communication skills.
• Strong proficiency in English.

Responsibilities

• Respond to customer calls, emails, and inquiries in a professional and timely manner.
• Provide accurate order status, tracking, shipping, and delivery information.
• Assist customers with product questions, specifications, and basic troubleshooting.
• Process returns, replacements, refunds, credits, and warranty requests.
• Create, update, and manage customer service tickets using a CRM or help desk system.
• Collaborate with Sales, Production, Purchasing, Shipping, and Accounting teams to resolve issues.
• Follow up on open customer concerns through resolution.
• Document customer interactions, issues, and resolutions.
• Escalate complex issues to the appropriate team or manager.
• Maintain professionalism with frustrated customers.
• Follow SOPs and established procedures.

Skills

Excellent communication

English proficiency

Customer-focused

Education

Bachelor's degree

Tools

HubSpot

Shopify

Salesforce

Zendesk

Shipping software

CRM or ERP systems

Google Workspace

Job description

Customer Service RepresentativePosition: Customer Service RepresentativeLocation: Los Angeles, CASchedule: 7:00 AM–3:30 PM, Monday–FridayPay Rate: $25.00 per hourWork Arrangement: 100% OnsiteHelpmates is seeking a Customer Service Representative for our client, a reputable designer and manufacturer of ergonomic office furniture. This is an excellent opportunity for a customer-focused professional to join an established company known for delivering high-quality products and creating innovative workplace solutions.Position SummaryThe Customer Service Representative will support customers throughout the entire order process, from placing an order through delivery and resolution of any questions or issues. This position will serve as an important point of contact for customers and will work closely with internal teams to ensure orders are handled accurately and customer concerns are resolved promptly.The ideal candidate is dependable, organized, professional, and passionate about providing an exceptional customer experience. Strong communication, follow-through, accuracy, and accountability are essential to success in this role.Key ResponsibilitiesRespond to customer calls, emails, and inquiries in a professional and timely manner.Provide accurate order status, tracking, shipping, and delivery information.Assist customers with product questions, specifications, and basic troubleshooting.Process and manage returns, replacements, refunds, credits, and warranty requests.Create, update, and manage customer service tickets using a CRM or help desk system.Collaborate with Sales, Production, Purchasing, Shipping, and Accounting teams to resolve customer issues.Follow up on open customer concerns through resolution.Accurately document customer interactions, issues, and resolutions.Escalate complex or sensitive issues to the appropriate team or manager.Assist with improving FAQs, customer resources, and the overall customer experience.Maintain professionalism and a positive attitude when assisting frustrated or difficult customers.Follow established procedures, work instructions, and standard operating procedures (SOPs).Qualifications RequiredBachelor's degree required.At least 1 year of customer service experience.Excellent written and verbal communication skills.Strong proficiency in English.Experience using at least one of the following:HubSpotShopifySalesforceZendeskShipping softwareCRM or ERP systemsProficiency with Google Workspace/Google Suite.Comfortable learning new software, CRM platforms, and computer systems.Strong attention to detail and accuracy.Ability and willingness to work 100% onsite.#HSIR