Customer Support Specialist: Post-Delivery & Follow-Up

Express Employment Professionals - Cincinnati East; Santa Fe Springs (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Weekly pay

Immediate benefits

Evaluation-to-hire opportunities

Personalized interview preparation

Quick hiring process

Job summary

Express Employment Professionals in Santa Fe Springs, CA is seeking a Customer Service Representative to assist customers with order questions, service issues, and post-delivery follow-up. The role involves inbound calls and outbound follow-ups in a flooring and furniture delivery environment.

The ideal candidate has prior customer-facing experience, strong communication skills, and proficiency with Microsoft Office and email. Bilingual abilities are preferred.

Qualifications

• Experience in a customer-facing role with strong verbal and written communication.
• Ability to follow up with customers and manage multiple inquiries.
• Bilingual candidates preferred (Spanish/English).

Responsibilities

• Receive inbound customer calls regarding orders or service issues.
• Make outbound follow-up calls to customers after delivery.
• Complete scheduled post-delivery calls to check on service quality.
• Follow up with customers regarding orders and service.
• Communicate with customers by phone and email.

Skills

Customer service

Bilingual

Communication skills

Tools

Microsoft Office

Microsoft Teams

Outlook

Phone systems

Job description

Express Employment Professionals in Santa Fe Springs, CA is seeking a Customer Service Representative to assist customers with order questions, service issues, and post-delivery follow-up. The role involves inbound calls and outbound follow-ups in a flooring and furniture delivery environment.

The ideal candidate has prior customer-facing experience, strong communication skills, and proficiency with Microsoft Office and email. Bilingual abilities are preferred.