Customer Service Representative

Creative Financial Staffing, LLC; Itasca (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Creative Financial Staffing, LLC seeks a Customer Service Representative to join our team in Itasca, IL. This role focuses on delivering outstanding service, solving problems, and building lasting customer relationships.

You will handle inquiries via phone and email, process orders, update records, and collaborate with internal teams to ensure customer satisfaction in a fast-paced environment.

Qualifications

• Previous experience in customer service or client-facing roles.
• Excellent communication and interpersonal abilities.
• Proficient with MS Office and CRM systems.
• Ability to multitask in a fast-paced environment.
• High school diploma or equivalent required; further education is a plus.

Responsibilities

• Respond to customer inquiries via phone, email, and other channels.
• Resolve concerns and provide timely solutions.
• Process orders and update customer accounts.
• Collaborate with internal departments to meet customer needs.
• Follow up to ensure satisfaction and build relationships.
• Maintain professionalism in customer interactions.

Skills

Strong communication

Interpersonal skills

Problem-solving

Attention to detail

Multitasking

Customer service orientation

Education

High school diploma or equivalent

Tools

Microsoft Office

CRM systems

Job description

Customer Service Representative

We are seeking a Customer Service Representative to join our growing team. This role is ideal for a customer-focused professional who enjoys solving problems, building relationships, and delivering exceptional service. The Customer Service Representative will serve as the primary point of contact for customers, ensuring inquiries are handled efficiently and professionally.

Key Responsibilities of the Customer Service Representative :

• Respond to customer inquiries via phone, email, and other communication channels.
• Resolve customer concerns and provide timely, accurate solutions.
• Process orders, update customer accounts, and maintain detailed records.
• Collaborate with internal departments to ensure customer needs are met.
• Follow up with customers to ensure satisfaction and build lasting relationships.
• Maintain a high level of professionalism while handling customer interactions.

Qualifications of the Customer Service Representative :

• Previous experience in a customer service, customer support, or client-facing role.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities and attention to detail.
• Proficiency with Microsoft Office and CRM systems.
• Ability to multitask and work effectively in a fast-paced environment.
• High school diploma or equivalent required; additional education is a plus.

Why Join Us?

• Opportunity to work with a supportive and collaborative team.
• Competitive compensation and benefits package.
• Career growth and professional development opportunities.
• Positive and customer-focused work environment.

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