Customer Service Representative

American Academy of Ophthalmology; San Francisco (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

The American Academy of Ophthalmology is seeking a Customer Services Representative to provide responsive, high-quality support to members, prospective members, and customers. As a key first point of contact, this role helps resolve questions, process orders and meeting registrations, support membership recruitment and retention efforts, and maintain accurate customer and member records.

You will also partner across teams to troubleshoot service issues, improve processes, and help deliver a

Qualifications

• Three years of customer service experience and three years of office experience.
• Two years of experience using Personify or a similar customer relationship management system.
• Strong written and verbal communication skills, including a professional and service-oriented telephone presence.
• Proficiency with Windows-based systems and Microsoft Office, with strong data entry, organization, analytical, and problem-solving skills.
• Ability to work independently, manage multiple priorities, exercise sound judgment, and contribute effectively as part of a team.
• Two years of college coursework preferred; professional fluency in an additional language, preferably Spanish, is a plus.

Responsibilities

• Provide responsive, high-quality support to members, prospective members, and customers.
• Resolve questions, process orders and meeting registrations.
• Support membership recruitment and retention efforts.
• Maintain accurate customer and member records.
• Collaborate across teams to troubleshoot service issues and improve processes.
• Help deliver a consistent, professional customer experience.

Skills

Customer service

CRM (Personify)

Communication

Data entry

MS Office

Organizational skills

Problem solving

Teamwork

Independent work

Spanish language

Education

Two years college coursework

Tools

Personify CRM

Job description

The American Academy of Ophthalmology is seeking a Customer Services Representative to provide responsive, high-quality support to members, prospective members, and customers. As a key first point of contact, this role helps resolve questions, process orders and meeting registrations, support membership recruitment and retention efforts, and maintain accurate customer and member records. You will also partner across teams to troubleshoot service issues, improve processes, and help deliver a consistent, professional customer experience.

Qualifications

• Three years of customer service experience and three years of office experience.
• Two years of experience using Personify or a similar customer relationship management system.
• Strong written and verbal communication skills, including a professional and service-oriented telephone presence.
• Proficiency with Windows-based systems and Microsoft Office, with strong data entry, organization, analytical, and problem-solving skills.
• Ability to work independently, manage multiple priorities, exercise sound judgment, and contribute effectively as part of a team.
• Two years of college coursework preferred; professional fluency in an additional language, preferably Spanish, is a plus.

The American Academy of Ophthalmology is committed to a professional, inclusive, and respectful workplace.