Member Services Representative

American Academy of Ophthalmology; San Francisco (CA); On-site; USD 60,000 - 75,000; Full time

Job summary

A leading association of eye specialists is seeking a Member Services Representative in San Francisco. The role focuses on supporting membership growth, engagement, and retention initiatives through high-quality service and data management. Candidates should have at least 3 years of customer service experience, proficiency in CRM tools, and strong communication skills.

Qualifications

• 3+ years of office and customer service experience.
• Excellent written and verbal communication skills.
• Ability to multitask, problem solve, and work independently.
• Ability to multitask, problem solve, and work independently with professionalism.
• 2 years of college coursework preferred.

Responsibilities

• Serve as primary contact for member inquiries.
• Support execution of membership recruitment and retention campaigns.
• Maintain data integrity in the membership database.
• Collaborate with Finance to resolve payment issues and ensure accurate membership records.
• Contribute to projects such as website content updates and mailing list services.
• Support membership operations at the Annual Meeting — the Academy’s largest member event.

Skills

Office and customer service experience

Communication skills

Problem-solving

Multitasking

Spanish language skills

Education

2 years of college coursework preferred

Tools

Personify or similar CRM

Other CRM software

Job description

The American Academy of Ophthalmology (AAO), the world’s largest association of eye physicians and surgeons, is seeking a Member Services Representative to join our Membership Division. This role plays a critical part in supporting the Academy’s membership growth, engagement, and retention initiatives.

As the first point of contact for members and prospective members, you will deliver high-quality service, manage membership data for more than 32,000 members, and support recruitment and retention campaigns. You’ll collaborate across teams to maintain data accuracy, streamline processes, and ensure members receive timely and effective support.

Key Responsibilities

• Serve as primary contact for member inquiries, ensuring a professional and service-oriented experience.
• Support execution of membership recruitment and retention campaigns.
• Maintain data integrity in the membership database.
• Collaborate with Finance to resolve payment issues and ensure accurate membership records.
• Contribute to projects such as website content updates and mailing list services.
• Support membership operations at the Annual Meeting — the Academy’s largest member event.

Qualifications

• 3+ years office and customer service experience.
• 2+ years’ experience with Personify or similar CRM.
• Excellent written and verbal communication; Spanish language skills a plus.
• Ability to multitask, problem solve, and work independently with professionalism.
• 2 years of college coursework preferred.

Interested candidates should submit their resume through our Careers Page: aao.org/jobs.

Seniority level and Employment type

• Associate
• Full-time

Job function and Industry

• Customer Service
• Hospitals and Health Care