Customer Service Representative

David's Bridal; San Antonio (TX); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a leading retailer as a Customer Service Representative in San Antonio, TX. This part-time role offers competitive pay and a supportive work environment. Responsibilities include providing exceptional customer service, managing inventory, and maintaining store standards. Enjoy perks like a team bonus and early pay options.

Benefits

Team Bonus

Generous Team Member Discount

Vision Care

401K Program

Pet Insurance

Qualifications

• 1-2 years prior retail experience in an apparel, service, or specialty store environment.

Responsibilities

• Deliver a consistent Five-Star Customer Service Experience.
• Proactively address customer concerns with confidence.
• Engage in inventory management procedures.

Skills

Customer Service

Communication

Education

High school diploma or equivalent

Job description

Join to apply for the Customer Service Representative role at David's Bridal

2 weeks ago Be among the first 25 applicants

Join to apply for the Customer Service Representative role at David's Bridal

• Minimal weekday hours required (join for weekends only!)
• $400 bonus for every referral hired with NO LIMIT*
• Competitive hourly pay rates & team bonus
• Get Paid Early!
• Additional terms and conditions apply.
  
  

BEST. JOB. EVER!

• Minimal weekday hours required (join for weekends only!)
• Generous Team Member discount
• $400 bonus for every referral hired with NO LIMIT*
• Competitive hourly pay rates & team bonus
• Get Paid Early!
• Additional terms and conditions apply.
  
  

At David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style—or the career that is a perfect fit. Join a company that dominates the products in their category – 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!

We make dreams happen—apply today!

The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a consistent Five-Star Customer Service Experience. The CSR reports to the Store Manager, in partnership with the Operations Supervisor/Manager. The CSR supports the welcome desk, cash wrap, systems/processes, inventory management, and daily routines to ensure the store is foundationally excellent and that the customer has an exceptional shopping experience.

Essential Job Functions

• Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicate clearly and concisely by adapting your style to suit the customers by problem solving, excellent phone skills and resolving conflict.
• Use all systems to manage the customer flow to deliver Five-Star Customer Service experience.
• Maintain all service vows which include Being Prepared, Welcoming, ability to Meet the Needs & Be There for all customers, including all operational checklist task and meeting customers emotional and practical needs.
• Responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service.
• Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team.
• Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.
• Promote all alteration services and personalization options.
• Maintain store-standards to support a flawless shopping experience.
• Maintain a high standard of dress to meet the Dress Code policy.
• Respond promptly to all customer questions providing product and service information.
• Build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty.
• Engage in the inventory management procedures by processing orders, receiving, and ensuring first quality standards for all merchandise.
• Support all cash wrap behaviors and processes transactions with accuracy to make every customer feels celebrated.
• Assist with all sales promotions and visual updates.
• Other duties as assigned.
  
  

Physical Demands

• While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers . The employee must occasionally lift to 25 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices, and phones for long periods of time.
  
  

Education & Credentials

• High school diploma or an equivalent degree or 1 -2 years prior retail experience in an apparel, service, or specialty store environment.
  
  

Now that we’ve popped the question, please say “I do”.

Part Time Benefits Include

• Rewarding Environment and Competitive Pay
• Team Bonus
• Dayforce Wallet – Get Paid Early!
• Generous Team Member Discount After First Pay Period
• Vision Care
• Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury
• 401K Program
• Discount for Identity Theft Protection
• Discounts for Home and Auto Insurance
• Discounts for Mobile
• Legal Benefits (MetLife Hyatt Legal Plans)
• Pet Insurance
  
  

Love wins when love is for Everyone!

Our mission at David’s Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is as representative as the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as valuable.

David’s Bridal encourages applications from all qualified candidates. David’s Bridal has a great record of accommodating persons with disabilities. Contact Human Resources at [e-mail] or 610.943.6200 if you need accommodation at any stage of the application process or want more information on our accommodation policies .

Disclaimer: The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities and qualifications required of employees assigned to this job. Actual duties and responsibilities will vary.

The starting rate of pay offered will vary based on factors including but not limited to, position offered, location, training, and/or experience, and internal equity. This base pay range of $12-15/hr is specific to the state this role is posted in and may not be applicable to other locations. At David’s Bridal, it is not typical for an individual to be hired at the high end of the range in their role, and compensation decisions are dependent upon the details and circumstances of each position and candidate.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Retail

Referrals increase your chances of interviewing at David's Bridal by 2x

Sign in to set job alerts for “Customer Service Representative” roles.

Airport Customer Service Agent (AS)-SAT-PT

Customer Service Representative - State Farm Agent Team Member

Customer Care Specialist - San Antonio, TX

Remote - Customer Service Representative

Customer Service Representative- Full-Time

Apertura Futura: Customer Service Representative - State Farm Agent Team Member

Appointment Customer Representative | Work From Home

Customer Service Representative - State Farm Agent Team Member

Helotes, TX $50,000.00-$70,000.00 6 months ago

Airport Customer Service Agent (VIVA)-SAT/PT

San Antonio, TX $19.00-$26.00 13 hours ago

San Antonio, TX $36,000.00-$47,000.00 1 month ago

San Antonio, TX $21.00-$26.00 13 hours ago

Remote - Customer Service Representative

San Antonio, TX $35,000.00-$42,000.00 1 month ago

Customer Experience Claims Coordinator - CH Guenther & Son

Future Opening: Customer Relations Representative - State Farm Agent Team Member

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.