Senior Customer Service Representative - National Remote

Lensa; Tampa (FL); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading career site is seeking a Senior Customer Service Representative to provide exceptional service in a remote setting. This full-time role involves handling calls, guiding customers, and ensuring high-quality support, with flexibility for overtime as needed.

Benefits

Comprehensive benefits

Incentives

Qualifications

• 1+ years of customer service experience preferred.

Responsibilities

• Provide expert support to customers and team members.
• Handle escalated calls and resolve complex issues.
• Assist with benefit, billing, and authorization inquiries.

Skills

Multi-tasking

Understanding multiple products

Flexible scheduling

Education

High school diploma or GED

Job description

Senior Customer Service Representative - National Remote

Lensa, a leading career site, is partnering with UnitedHealth Group to seek dedicated professionals. Join us to make a difference in healthcare by providing exceptional customer service in a remote setting.

Position Overview: As a Senior Customer Service Representative, you will handle 50-70 calls daily, offering guidance and support to customers. You will also serve as a resource for team members, ensuring high-quality service and building strong relationships.

Details: This full-time role involves working any day of the week with 8.5-hour shifts between 8:00 am and 11:00 pm EST, including training hours from 8:00 am to 4:30 pm MST, Monday to Friday. Flexibility for overtime may be required.

Responsibilities:

• Provide expert support to customers and team members
• Handle escalated calls and resolve complex issues
• Assist with benefit, billing, and authorization inquiries
• Navigate and guide customers through UnitedHealth Group resources
• Ensure issue resolution and follow-up
• Meet performance metrics in quality, efficiency, and satisfaction

Qualifications:

• High school diploma or GED
• 18 years or older
• Proficiency with computers and willingness to learn new systems
• Successful completion of training required

Preferred: 1+ years of customer service experience or related office/support roles.

Telecommuting Requirements: Dedicated workspace, secure environment, high-speed internet, and ability to maintain confidentiality.

Soft Skills: Multi-tasking, understanding multiple products, flexible scheduling, and adherence to telecommuting policies.

The hourly wage ranges from $16.88 to $33.22, based on experience and location, with comprehensive benefits and incentives. The application will remain open for at least 2 days or until a sufficient candidate pool is reached.