Customer Service Representative (24/7 Call Center)

TEKsystems; Converse (TX); Remote; Full time

Job summary

Join a leading provider of business and technology services as a Customer Service Representative. In this fully remote role, you will enhance viewer interactions, provide assistance, and recommend products, all while working from home. Ideal candidates will have a strong customer service background and effective communication skills. Enjoy a competitive hourly wage and a range of benefits including medical, dental, and retirement plans.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Time Off/Leave

Qualifications

• At least one year of experience in customer service.
• Effective and professional communication skills.

Responsibilities

• Assist viewers via phone/chat regarding account management and content questions.
• Make product recommendations during viewer interactions.

Skills

Customer service

Call center

Education

High school diploma or GED

Tools

Outlook

Chrome

Job description

Customer Service Representative (24/7 Call Center)

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Job Description

We are actively seeking a CSR Advocate to join our dynamic Viewer Experience team. As a Viewer Experience Advocate, you will be at the forefront of our viewer interactions, playing a vital role in enhancing our brand image. Your technical expertise will be crucial as you address viewer needs, recommend suitable products, and embrace new challenges.

Responsibilities

• Provide assistance to viewers via phone and/or chat regarding account management, billing queries, content questions, and basic navigation of our site and applications.
• Make product recommendations during each viewer interaction.
• Perform other duties as assigned.
• Fully remote role; however, you MUST live within 45 minutes of San Antonio, TX.

Skills

• Customer service
• Call center
• Outlook
• Chrome

Additional Skills & Qualifications

• A high school diploma or GED and at least one year of experience in customer service.
• A positive, adaptive attitude, ready to switch gears to meet the needs of our viewers and team.
• Effective and professional communication skills.
• Robust time management skills to ensure productivity aligns with department standards.
• A sense of accountability, taking ownership of issues from start to finish.
• Willingness to work 365 days a year (including holidays) with 24-hour support availability.
• Dependable access to transportation.
• Fully remote role; however, you MUST live within 45 minutes of San Antonio, TX.

Pay and Benefits

The pay range for this position is $17.75/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be specific to elections, plan, or program terms. If eligible, benefits may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation, Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on May 23, 2025.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services, accelerating business transformation for our customers. Our expertise in strategy, design, execution, and operations helps unlock business value through a range of solutions. We’re a team of 80,000+ working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. We’re committed to building tomorrow by delivering business outcomes and positively impacting our communities. TEKsystems and TEKsystems Global Services are part of Allegis Group. Learn more at TEKsystems.com.

We are an equal opportunity employer and consider all applications regardless of race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, or any characteristic protected by law.