Customer Service Representative

TEKsystems; San Antonio (TX); Remote; USD 10,000 - 60,000; Full time

Job summary

Join a leading streaming organization as a Customer Service Representative. In this fully remote, entry-level role, you will enhance viewer experiences by addressing technical queries and providing support for various products. Ideal candidates will have a high school diploma and customer service experience. Embrace the opportunity to work in a dynamic environment with a focus on adaptability and communication skills.

Benefits

Health Coverage

401(k)

Qualifications

• At least one year of customer service experience.
• Familiarity with digital streaming services and devices.

Responsibilities

• Assist viewers via phone and chat regarding account management and billing.
• Make product recommendations based on viewer interactions.

Skills

Communication

Adaptability

Time Management

Education

High school diploma or GED

Tools

Windows

Microsoft Office

Google Docs

Job description

Join to apply for the Customer Service Representative role at TEKsystems.

This position offers an exciting opportunity to be part of a leading streaming organization as a customer service advocate. Please review the details below and we look forward to connecting with you soon.

Job Description

We are actively seeking to onboard a Viewer Experience Advocate to join our dynamic Viewer Experience team. In this role, you will be at the forefront of viewer interactions, playing a vital role in enhancing our brand image. Your technical expertise will be essential as you address viewer needs, recommend suitable products, and embrace new challenges.

Your understanding of network functionality and familiarity with streaming devices will be instrumental in providing support to our viewers. You will resolve technical queries and ensure a seamless streaming experience. This role requires supporting multiple products, systems, and regions, emphasizing adaptability, cross-functional skills, and a global mindset. We value diversity and encourage applicants from all backgrounds to apply.

Responsibilities

1. Provide assistance to viewers via phone and chat regarding account management, billing, content questions, and basic navigation.
2. Make product recommendations based on viewer interactions.
3. Perform other duties as assigned.

Skills and Qualifications

• High school diploma or GED with at least one year of customer service experience.
• Proficiency in Windows, Microsoft Office, and Google Docs.
• Strong communication, typing, and computer navigation skills.
• Familiarity with digital streaming services and devices.
• Positive attitude, adaptability, and professional communication skills.
• Effective time management and ownership of issues.
• Willingness to work 365 days a year, including holidays, with 24/7 support availability.

Additional Information

Pay Range: $17.75/hr (fixed rate).

This is a fully remote, entry-level, full-time position with benefits including health coverage, 401(k), and more. The application deadline is May 20, 2025.

About TEKsystems

TEKsystems is a leading provider of technology services, working with over 6,000 customers globally. We are committed to diversity and equal opportunity employment.