Customer Service Representative (24/7 Call Center)

TEKsystems; Converse (TX); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company is seeking a CSR Advocate to enhance viewer interactions in a fully remote role. You will provide assistance on account management, make product recommendations, and ensure a positive viewer experience. Ideal candidates will have customer service experience and strong communication skills. This position requires a high school diploma and a dependable attitude. Join a dynamic team and contribute to a brand-focused environment.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Employee Assistance Program

Time Off/Leave

Qualifications

• At least one year of experience in customer service.
• Willingness to work 365 days a year with 24-hour support availability.

Responsibilities

• Assist viewers via phone/chat regarding account management and billing queries.
• Make product recommendations during each viewer interaction.

Skills

Customer service

Call center

Communication

Time management

Education

High school diploma or GED

Tools

Outlook

Chrome

Job description

*Job Description*

We are actively seeking a CSR Advocate to join our dynamic Viewer Experience team. As a Viewer Experience Advocate, you will be at the forefront of our viewer interactions, playing a vital role in enhancing our brand image. Your technical expertise will be crucial as you address viewer needs, recommend suitable products, and embrace new challenges.

*Responsibilities*

1. Provide assistance to viewers via phone and/or chat regarding account management, billing queries, content questions, and basic navigation of our site and applications.
2. Make product recommendations during each viewer interaction.
3. Fully remote role; however, you MUST live within 45 minutes of San Antonio, TX.

*Skills*

• Customer service
• Call center
• Outlook
• Chrome

*Additional Skills & Qualifications*

• A high school diploma or GED and at least one year of experience in customer service.
• A positive, adaptive attitude, ready to switch gears to meet the needs of our viewers and team.
• Effective and professional communication skills.
• Robust time management skills to ensure productivity aligns with department standards.
• A sense of accountability, taking ownership of issues from start to finish.
• Willingness to work 365 days a year (including holidays) with 24-hour support availability.
• Dependable access to transportation.

*Pay and Benefits*

The pay range for this position is $17.75/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be specific to elections, plans, or program terms. If eligible, the benefits may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation, or Sick Leave)

*Workplace Type*

This is a fully remote position.

*Application Deadline*

This position is anticipated to close on May 23, 2025.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services, accelerating business transformation for our customers. Our expertise in strategy, design, execution, and operations unlocks business value through a range of solutions. We're a team of 80,000+ working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe, and Asia. We are strategic thinkers and hands-on collaborators helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, or any characteristic protected by law.