Customer Service Representative

Smart Resources Group; Salt Lake City (UT); On-site; USD 19,000 - 26,000; Full time

Job summary

Smart Resources Group in Salt Lake City is seeking a Call Center Representative to support our distribution center operations. You will handle inbound and outbound customer communications about orders, shipments, product inquiries, and general support with accuracy and professionalism.

Training is full-time Monday–Friday 8:30am to 4:30pm, followed by a schedule of Wednesday through Saturday 8:30am–4:30pm. You will collaborate with warehouse teams, process orders, and document interactions to

Qualifications

• High school diploma or equivalent required.
• Previous call center or customer service experience preferred.
• Strong communication and problem-solving skills.
• Ability to multitask and navigate multiple systems simultaneously.
• Basic computer proficiency (Microsoft Office, order management systems).

Responsibilities

• Answer incoming calls, emails, and chats from customers regarding orders, shipping status, returns, and product questions.
• Provide accurate and timely information while maintaining a positive and professional tone.
• Resolve customer concerns and escalate issues when necessary.
• Coordinate with warehouse and distribution teams to track and update order statuses.
• Process orders, returns, and exchanges in internal systems.
• Document all customer interactions clearly and accurately.
• Meet or exceed performance metrics such as call handling time, resolution rate, and customer satisfaction.

Skills

Customer service

Communication

Problem solving

Multitasking

Calm under pressure

Education

High school diploma or equivalent

Tools

Microsoft Office

Order management systems

Job description

Call Center RepresentativePay: $16.25/hrTRAINING SCHEDULE: Full-time, Monday–Friday 8:30am to 4:30pmWORKING SCHEDULE AFTER TRAINING: Wednesday through Saturday. 8:30am - 4:30pmPosition OverviewWe are seeking a reliable and customer-focused Call Center Representative to support our distribution center operations in Salt Lake City. This role is responsible for handling inbound and outbound customer communications related to orders, shipments, product inquiries, and general support. The ideal candidate thrives in a fast-paced environment and delivers excellent service with professionalism and efficiency.Key ResponsibilitiesAnswer incoming calls, emails, and chats from customers regarding orders, shipping status, returns, and product questionsProvide accurate and timely information while maintaining a positive and professional toneResolve customer concerns and escalate issues when necessaryCoordinate with warehouse and distribution teams to track and update order statusesProcess orders, returns, and exchanges in internal systemsDocument all customer interactions clearly and accuratelyMeet or exceed performance metrics such as call handling time, resolution rate, and customer satisfactionQualificationsHigh school diploma or equivalent requiredPrevious call center or customer service experience preferredStrong communication and problem-solving skillsAbility to multitask and navigate multiple systems simultaneouslyBasic computer proficiency (Microsoft Office, order management systems)Ability to remain calm and professional in high-volume situations#INDSLC