Call Center Specialist

Insight Global; Salt Lake City (UT); Hybrid; USD 24,796 - 27,552; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k retirement account access with employer matching

Paid sick leave

Job summary

A financial services company in Salt Lake City, Utah, is seeking Customer Service representatives. Responsibilities include providing quality service regarding depositor accounts and processing requests. The position is initially in-office for 90 days, transitioning to a hybrid model. Ideal candidates should have customer service experience and a high school diploma. The pay ranges from $18 to $20 per hour, with benefits starting on the 31st day of employment.

Qualifications

• Experience in a customer service or call center role.
• Proficient in Microsoft Word and Excel.
• Ability to provide quality service and accurate information.

Responsibilities

• Provide quality customer service and accurate information about depositor accounts.
• Process telephone requests for account information.
• Maintain knowledge of comparable and competitor products.

Skills

Customer Service or call center representative

Microsoft applications - Word/Excel

Education

High School Diploma

Job description

Base pay range

$18.00/hr - $20.00/hr

Job Description

A financial services client of ours is in need of Customer Service reps to join their team in Salt Lake City, Utah. This person will be responsible for providing quality customer service and accurate information about depositor accounts, programs, policies and processes.

Answer inquiries from customers, potential customers, financial institutions, business partners, internal customers and others. Process telephone requests for account information and application processing and communicate results to the customer. Maintain knowledge of comparable and competitor products. Respond to email and written inquiries. Responsible for the maintenance of existing accounts. Must research, analyze, verify, reconcile and perform appropriate account actions in a timely manner in accordance with established servicing guidelines.

Individuals in these positions may be focused on one or more of these activities: Financial Adjustments, Status Adjustments, Account Maintenance and Customer Communications.

This team requires in the office for the first 90 days with the opportunity to transition to hybrid. When it turns into a hybrid class, we require the employee to come into the office at least 8 days a month (twice a week).

Required Skills

• Customer Service or call center representative
• High School Diploma
• Microsoft applications - Word/Excel

Nice to have

• Banking experience

Compensation

$18 - $20/hr

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefits

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Seniority level

Associate

Employment type

Contract

Job function

Customer Service