Customer Service Representative

Talentify; Salt Lake City (UT); On-site; USD 20,000 - 29,000; Part time

Job summary

Talentify in Salt Lake City, UT is seeking a bilingual English/Spanish Customer Service Representative to support customers, partners, and drivers during the delivery process. This onsite contract role requires strong customer service and proficiency with Microsoft Outlook and Office.

The ideal candidate will manage inquiries via phone and email, troubleshoot issues, monitor delivery routes, and maintain service quality while handling multiple priorities in a fast-paced environment.

Qualifications

• Bilingual English/Spanish proficiency is REQUIRED.
• Microsoft Outlook proficiency is REQUIRED.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, MS Project).
• Strong customer service and communication skills are essential.
• Ability to troubleshoot and resolve customer issues while multitasking.

Responsibilities

• Assist customers and business partners via phone and email.
• Handle customer complaints professionally and calmly.
• Diagnose, assess, and resolve customer issues.
• Monitor delivery route progress.
• Scan haul-away pods and verify stamps.
• Process delivery order changes and cancellations.
• Communicate effectively with customers, partners, and drivers.
• Maintain service quality while managing multiple priorities.

Skills

Bilingual EN/ES

Outlook proficiency

Customer service

Strong communication

Multitasking

Under pressure

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

PowerPoint

MS Project

Job description

Customer Service Representative

Location: Salt Lake City, UT (Onsite)
Job Type: Contract
Max PR: $18/hr
Schedule: 40 hours/week
Hours: 10:00 AM-6:30 PM
Days: 5 days/week - Sunday off + 1 alternating weekday off

Position Overview

We are seeking a Bilingual English/Spanish Customer Service Representative to support customers, business partners, and drivers while ensuring a high level of service throughout the delivery process.

The ideal candidate will have strong customer service and problem-solving skills, be comfortable working in a fast-paced environment, and have proficiency with Microsoft Outlook and Microsoft Office.

Key Responsibilities

• Assist customers and business partners via phone and email.
• Handle customer complaints professionally and calmly.
• Diagnose, assess, and resolve customer issues.
• Monitor delivery route progress.
• Scan haul‑away pods and verify required stamps.
• Process delivery order changes and cancellations.
• Communicate effectively with customers, business partners, and drivers.
• Maintain service quality while managing multiple priorities.

Required Qualifications

• Bilingual English/Spanish proficiency - REQUIRED.
• Microsoft Outlook proficiency - REQUIRED.
• Experience with Microsoft Office, including:
  • Word
  • Excel
  • PowerPoint
  • MS Project
• Strong customer service and communication skills.
• Ability to troubleshoot and resolve customer issues.
• Strong multitasking and organizational abilities.
• Ability to work effectively under pressure.

Preferred Qualifications

• High school diploma or equivalent.
• 1+ year of related experience, preferably in a call center/customer service environment.
• Experience working with delivery, transportation, logistics, or driver-facing operations is a plus.
• Strong ability to maintain customer satisfaction while resolving issues.

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