Customer Svc Rep

PFG Manufacturing; Pana (IL); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Day 1 Health & Wellness Benefits

Employee Stock Purchase Plan

401K Employer Matching

Education Assistance

Paid Time Off

Job summary

PFG Manufacturing in the United States is seeking a customer service professional to assist with order entries and inquiries, ensuring customer satisfaction as a distributor. You will handle orders, respond to questions, and coordinate with vendors while maintaining timely, accurate information and professional communication.

The role emphasizes teamwork, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• High School Diploma or GED or equivalent.
• Excellent verbal and written communication skills.
• Strong organizational skills with attention to detail.
• Ability to manage multiple priorities while maintaining accuracy.
• Proven customer relations and problem-solving abilities.
• Ability to work both independently and in a team.
• Proficient with Outlook, Excel and MS Office.

Responsibilities

• Input customer orders and credits accurately.
• Input order and invoicing information in a timely manner.
• Assist customers with orders and problems; contact vendors for samples.
• Provide professional assistance when working with public, customers, vendors and co-workers.
• Perform daily administrative duties such as checking faxes and mail.
• Attend training and customer service meetings.
• Demonstrate strong organizational and proactive communication.
• Perform other duties as assigned.

Skills

Excellent verbal and written comm.

Strong organizational skills

Attention to detail

Multi-tasking

Customer relations skills

Teamwork

Independent work

Education

High School Diploma/GED

Tools

Microsoft Outlook

Microsoft Excel

Job description

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support America’s food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

Job Description

We Deliver the Goods:

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support America’s food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

Position Purpose:

Responsible for assisting all customers with order entries and any inquiries regarding the company. In addition, responsible for keeping all customers satisfied and happy with the company as their distributor and to accommodate them as best possible. Solves customer problems and deal with a variety of concrete variables in situations where standardization exists. Communicates and interacts with customers, vendors and co-workers professionally ensuring questions are answered accurately and in a timely manner. Functions as a team member within the department and organization, as required, and perform any duty assigned to best serve the company.

Responsibilities may include, but not limited to:

• Input customer orders.
• Input customer credits.
• Input order and invoicing information accurately and in a timely manner.
• Assist customers with orders and problems. Contact vendors and requests samples for customers.
• Provide informative and professional assistance when working with the public, customers, vendors, and co-workers.
• Perform administrative responsibilities such as checking faxes and mail on a daily basis, writing sample requests and special orders when necessary.
• Attend training and Customer Service meetings.
• Strong organizational skills.
• Proactive communication.
• Performs other related duties as assigned.

Required Qualifications

• High School Diploma/GED or Equivalent
• 6 - 12 months customer service, call center and / or related area.
• Excellent verbal and written communication skills.
• Strong organization skills with exceptional attention to detail.
• Ability to manage multiple priorities while maintaining accuracy.
• Proven proven-solving and customer relation skills.
• Ability to work independently and collaboratively in a team environment.
• Microsoft Outlook, Excel and other Suite programs.

Compensation

$18.00 - $24.00