Customer Service Representative

Kelly; Farmington (CT); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Flexible schedule

Paid holidays

Transit benefits

Benefits package

Job summary

Kelly seeks a Customer Service Representative to support a premier manufacturing client in Farmington, CT. This full-time, hybrid role features a 9:00AM–5:30PM schedule with 3 onsite and 2 remote days.

You will handle high-volume calls and emails, process quotes and orders, review purchase orders for accuracy, and provide excellent service using CRM tools and SAP. Competitive pay at $20/hour with weekly pay and benefits.

Qualifications

• Have previous customer service experience, especially handling a large volume of incoming calls (required).
• Possess excellent communication skills, able to interact patiently and diplomatically.
• Demonstrate strong organizational skills and the ability to multi-task successfully.
• Are comfortable working in a fast-paced environment with shifting priorities.
• Have knowledge of Microsoft Office, SAP, or other CRM systems (required).
• Are able to work a flexible schedule, including potential weekends, nights, and holidays as business needs arise.

Responsibilities

• Maintaining a high level of professionalism with clients and establishing positive rapport with both internal and external customers.
• Processing a high volume of incoming calls and emails.
• Identifying and assessing customers’ needs to achieve high customer satisfaction.
• Providing accurate, valid, and complete information using appropriate tools and methods.
• Entering quotes and orders in an accurate, prompt, and professional manner.
• Reviewing customer purchase orders for accuracy and requesting updates as needed.
• Creating cases based on customer information in a timely manner.
• Handling payment processing (credit card), preparing quotes, and placing orders for spare parts.
• Addressing and resolving customer issues and thinking ahead to anticipate what's next in the spare parts process.
• Utilizing internal documents and CRM tools to process requests efficiently.
• Maintaining an organized work environment and efficiently switching between multiple systems and screens.

Skills

Customer service

Communication

Organizational skills

Multi-tasking

Microsoft Office

Tools

SAP

CRM systems

Microsoft Office

Job description

We get it: job searching takes time and attention. At Kelly®, we’re here to make it a whole lot easier for you. We’re seeking a Customer Service Representative to work at a premier manufacturing client in Farmington, CT. This opportunity could be the one you’ve been looking for.

Salary/Pay Rate/Compensation: $20.00/hr | Weekly Pay

Shift: Monday-Friday | 9:00AM - 5:30PM | Full-Time | Hybrid: 3 Onsite / 2 Remote

Why you should apply to be a Customer Service Representative

• Competitive pay rate of up to $20/hr.
• Opportunity to gain valuable experience with a premier manufacturing client.
• Supportive and professional team culture.
• Contract position up to 1 year to start, with potential extension up to 2 years.
• Exposure to technical and spare parts service in a dynamic environment.

What’s a typical day as a Customer Service Representative?

• Maintaining a high level of professionalism with clients and establishing positive rapport with both internal and external customers.
• Processing a high volume of incoming calls and emails.
• Identifying and assessing customers’ needs to achieve high customer satisfaction.
• Providing accurate, valid, and complete information using appropriate tools and methods.
• Entering quotes and orders in an accurate, prompt, and professional manner.
• Reviewing customer purchase orders for accuracy and requesting updates as needed.
• Creating cases based on customer information in a timely manner.
• Handling payment processing (credit card), preparing quotes, and placing orders for spare parts.
• Addressing and resolving customer issues and thinking ahead to anticipate "what's next" in the spare parts process.
• Utilizing internal documents and CRM tools to process requests efficiently.
• Maintaining an organized work environment and efficiently switching between multiple systems and screens.

This Job Might Be An Outstanding Fit If You

• Have previous customer service experience, especially handling a large volume of incoming calls (required).
• Possess excellent communication skills, able to interact patiently and diplomatically.
• Demonstrate strong organizational skills and the ability to multi-task successfully.
• Are comfortable working in a fast-paced environment with shifting priorities.
• Have knowledge of Microsoft Office, SAP, or other CRM systems (required).
• Are able to work a flexible schedule, including potential weekends, nights, and holidays as business needs arise.

Helping you discover what's next in your career is what we’re all about, so let’s get to work.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Get a complete career fit with Kelly®.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.