Customer Service Representative

Total Tool Supply, Inc.; Saint Paul (MN); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a motivated Customer Service Representative to join their team in St. Paul, MN. This role offers a weekday schedule with no weekends, allowing for a balanced work-life. You will engage with customers, providing them with knowledgeable assistance and product recommendations. With a strong focus on customer service, you will have the opportunity to grow your career in sales within a supportive environment. Enjoy competitive pay, a robust benefits package, and a culture rooted in core values. If you're hardworking and eager to learn, this is the perfect opportunity for you.

Benefits

Paid Time Off (PTO)

Eight (8) Paid Holidays

Medical, Dental, and Vision Benefits

HSA and 401(k) with Employer Matches

Company-paid Life Insurance

Short-term and Long-term Disability

Voluntary Life Insurance

Dependent Care Flex Spending Accounts

Voluntary Critical Illness Coverage

Accident and Hospital Indemnity Coverage

Qualifications

• Minimum of 2 years of previous customer service experience.
• Desire to grow into a sales role.

Responsibilities

• Build and maintain exceptional relationships with customers.
• Process quotes and orders for customers.
• Engage in ongoing training sessions on products and industry trends.

Skills

Customer Service

Sales Skills

Detail-oriented

Teamwork

Strong Computer Skills

Education

High School Diploma

Tools

Sales Software

Job description

CUSTOMER SERVICE - INSIDE SALES – WEEKDAY SCHEDULE WITH DAYTIME HOURS! Seems too good to be true, right? Not at Total Tool! Our stores are open Monday through Friday from 8am – 5pm which means no weekends or evenings for you. Join our Customer Service team in St. Paul, MN.

THE PERKS DON’T STOP THERE! Interested in a culture built on a foundation of strong core values? Check! Seeking competitive pay and a strong benefits package? Check, check! Looking for more? We’ve got that as well! How about an awesome tool discount, training and development opportunities, and room for career growth? Did we check all the boxes and then some? The list goes on and on (literally!), see below:

• Paid Time Off (PTO)
• Eight (8) holidays off – PAID!
• Medical, dental, and vision benefits
• HSA and 401(k) benefits with employer matches
• Company-paid basic life insurance, short-term and long-term disability
• Voluntary life insurance
• Dependent Care Flex Spending Accounts
• Voluntary Critical Illness, Accident, and Hospital Indemnity coverage

PAY RANGE:
$22-$25 per hour, based on experience.

WHAT YOU WILL DO:

Love tools? Awesome - so do we! You'll be identifying and recommending products to customers based on their needs. We are in search of someone who has their eyes set on sales as a future career path.

As a Customer Service Representative for Total Tool, you will be in a front-line retail sales role. An ideal candidate will have a desire to provide excellent customer service to internal and external customers, in-person and over the phone. Responsibilities include, but are not limited to:

• Build and maintain exceptional relationships with all customers, primarily in the electrical, mechanical and construction industry.
• Provide each customerwith knowledgeable assistance
• Process quotes and orders for customers
• Work in coordination withOutside Sales to streamline the customer experience
• Engage in ongoing training sessions, staying up to dateon new and current products,services, and industry trends

WHAT YOU WILL NEED TO SUCCEED:

You bring the customer service skills and can-do attitude, we’ll teach you the industry and product knowledge!

• Hardworking, Humble, and Hungry
• Minimum of 2years of previous customer service experience - with the desire to grow into a sales role.
• A desire to grow your career with an industry-leading company
• Highly motivated
• Detail-oriented
• Ability to thrivein a team environment
• Strong computer skills and ability to learn new software

PHYSICAL REQUIREMENTS:

• Ability to stand on a hard surface for extended periods of times
• Ability to lift 50lbs on a daily basis

#INDHP