Customer Service Representative

The Key Family of Companies; Indianapolis (IN); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is looking for a dedicated Customer Service Representative to join their supportive team. This full-time, work-from-home role emphasizes delivering exceptional service to clients while fostering strong relationships with members and healthcare providers. With a focus on integrity and clear communication, the ideal candidate will thrive in a positive and inclusive work environment. If you are passionate about providing excellent service and want to contribute to a high-performance culture, this opportunity is perfect for you.

Benefits

Comprehensive benefits package

Award-winning training

Supportive work environment

Qualifications

• Strong problem-solving skills with ownership of issues.
• Ability to communicate clearly and maintain integrity.

Responsibilities

• Handle incoming calls, webchats, or emails professionally.
• Build positive relationships through quality service.
• Document interactions professionally and maintain confidentiality.

Skills

Problem-solving skills

Clear communication

Team-oriented attitude

Job description

Customer Service Representative Job Description

We are seeking a Customer Service Representative - Work at Home (CSR) to join our growing team at Key Benefit Administrators. We are recognized as a Top Workplace, emphasizing organizational health, employee engagement, and a high-performance culture.

Our mission is to deliver exceptional service to our clients, focusing on high-quality, cost-effective healthcare solutions. We value strong core principles, supportive relationships, and ongoing personal development. If you are passionate about providing excellent service and want to be part of a supportive team, we encourage you to apply.

Role Overview

The CSR role involves providing first-call resolution, engaging with members, healthcare providers, and clients with empathy and professionalism. Typical calls involve benefits determination, payments, and claims status inquiries.

Key Responsibilities

1. Handle incoming calls, webchats, or emails professionally, resolving issues on the first contact.
2. Build positive relationships through quality service.
3. Use available tools to educate and assist callers, coordinating with relevant departments.
4. Follow up on unresolved issues and communicate outcomes clearly.
5. Document interactions professionally and maintain confidentiality.

Skills and Qualifications

• Problem-solving skills and ownership of issues.
• Integrity and clear communication.
• Team-oriented attitude contributing to organizational success.

About Key Benefit Administrators

Founded in 1979, KBA is a family-oriented, privately owned company supporting various group benefit plans and actively engaging in community outreach. We are committed to creating a positive and inclusive work environment.

Learn more about us at https://keybenefit.com/ and see employee reviews on Glassdoor.

Additional Information

This is a full-time, work-from-home position with a comprehensive benefits package, award-winning training, and a competitive salary. We encourage applications from all qualified candidates, regardless of background or disability.