Remote Senior Customer Service Representative

CCC Intelligent Solutions; Eagan (MN); Remote; USD 10,000 - 60,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen Remote Senior Customer Service Representative, um außergewöhnlichen Kundenservice für die Auto-Versicherungsbranche zu bieten. In dieser spannenden Rolle unterstützen Sie Versicherer und Fahrzeugbesitzer, indem Sie Anfragen bearbeiten und Informationen zu Totalschäden sammeln. Mit einer flexiblen Remote-Arbeitsumgebung und einer umfassenden Einarbeitung, die online durchgeführt wird, bietet diese Position die Möglichkeit, in einem dynamischen Team zu wachsen. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem innovativen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Virtuelle Schulung

Ausrüstung wird bereitgestellt

Leistungsbasierte Aufstiegsmöglichkeiten

Sofortige Leistungsansprüche

Qualifications

• Mindestens 3 Jahre Erfahrung im Kundenservice erforderlich.
• Starke Kommunikationsfähigkeiten und Selbstmotivation sind notwendig.

Responsibilities

• Beantworten von Anrufen von Versicherungsanpassern und Fahrzeugbesitzern.
• Dokumentieren von Gesprächen mit Schadensregulierern.

Skills

Kundenservice

Kommunikationsfähigkeiten

Analytische Fähigkeiten

Multitasking

Technische Fähigkeiten

Education

High School Diploma

Some College

Job description

Remote Senior Customer Service Representative

Join to apply for the Remote Senior Customer Service Representative role at CCC Intelligent Solutions.

CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. We empower over 35,000 businesses with industry-leading technology to help drivers get back on the road quickly and safely. Our innovative AI solutions simplify claims and repair processes, supporting industries that keep lives moving forward. Learn more at www.cccis.com.

The Role

This remote position involves providing exceptional customer service to auto insurance customers, resolving inquiries, and gathering total loss information from insurers and vehicle owners. All onboarding and training are conducted virtually, with equipment provided. Starting wage is $20.50/hour. Benefits start from day one, with promotional opportunities within 6 months based on performance.

Key Responsibilities

• Answer incoming calls from insurance adjusters and vehicle owners, explaining CCC's valuation products.
• Document conversations with claims adjusters regarding loss reports.
• Maintain good relationships with dealers and claims adjusters to ensure customer satisfaction.
• Adhere to attendance, production, quality, and other performance metrics.

Requirements

• No prior insurance or automotive experience required; training provided.
• High school diploma required; some college preferred.
• At least 3 years of customer service experience.
• Strong communication skills, self-motivated, and able to multitask.
• Excellent mathematical, analytical, and organizational skills.
• Positive attitude and commitment to outstanding customer service.
• Strong technical aptitude and ability to work independently.
• Quiet, professional home workspace with high-speed internet (minimum 25 Mbps download, 15 Mbps upload).