WAH Mortgage Customer Service Representative

MCI; Indianapolis (IN); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Mortgage Customer Service Representative to join its dynamic team. This remote role involves engaging with customers nationwide, addressing their inquiries, and ensuring a high level of service. Candidates should be confident and adaptable, with strong communication skills and a customer-oriented mindset. The company offers a supportive work environment with ample growth opportunities and a range of benefits, including paid training and flexible schedules. If you're looking for a rewarding career in customer service, this position is perfect for you.

Benefits

Paid Training

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Retirement Plan

Flexible Schedules

Casual Dress Code

Daily Contests and Prizes

Qualifications

• Must be 18+, fluent in English, and able to type 30-45 WPM.
• Experience in banking or financial services is preferred.

Responsibilities

• Handle inbound customer calls courteously and professionally.
• Resolve customer issues effectively and maintain accurate CRM records.

Skills

Fluent in English

Excellent communication skills

Customer-oriented attitude

Problem-solving skills

Ability to multitask

Adaptable to fast-paced environments

Education

High School Diploma or equivalent

Tools

Microsoft Office

Windows

Job description

WAH Mortgage Customer Service Representative

Join to apply for the WAH Mortgage Customer Service Representative role at MCI.

Job Details

Benefits & Perks: Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Advancement Opportunities, Flexible Schedules, Daily Contests and Prizes, Casual Dress Code, Regular Raises.

Work Location: Remote Work-at-Home.

Job Type: Full-Time.

Pay Structure: Hourly + Bonus.

Position Overview

MCI is a leading Business Process Outsourcing (BPO) company specializing in tailored customer solutions. This role supports mortgage customer service, involving interaction with customers nationwide to resolve issues and ensure excellent service. Candidates should be confident, engaged, team-oriented, and positive.

Responsibilities

• Handle inbound customer calls courteously and professionally.
• Understand customer needs and resolve issues effectively.
• Escalate complex issues appropriately.
• Ensure first call resolution through problem-solving.
• Follow client processes and maintain professionalism.
• Use knowledge bases to answer questions accurately.
• Maintain accurate CRM records and document call resolutions.
• Follow confidentiality and security protocols.
• Adhere to scripts, policies, and schedules.

Qualifications

Required: Must be 18+, High School Diploma or equivalent, ability to multitask and type 30-45 WPM, fluent in English, familiar with Windows and Microsoft Office, excellent communication skills, customer-oriented attitude, reliable, problem-solving skills, adaptable to fast-paced environments.

Preferred: Experience in banking or financial services, data-entry, and professional communication skills.

Conditions & Benefits

Must be authorized to work, willing to undergo background/security checks and drug screening. Benefits include PTO, incentives, health coverage, retirement, disability and life insurance, growth opportunities, paid training, and a supportive work environment.

Additional Information

We promote diversity and equal opportunity, providing reasonable accommodations as needed. Our company values your contributions and offers a dynamic, inclusive environment for growth.

About MCI

MCI delivers innovative industry solutions in BPO, IT, and related services, recognized for rapid growth and diverse global operations. We focus on digital modernization and customer experience excellence.