Remote Senior Customer Service Representative

CCC Intelligent Solutions; Brooklyn Park (MN); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Remote Senior Customer Service Representative to join their dynamic team. This role focuses on providing exceptional customer service to auto insurance clients, resolving inquiries, and supporting the claims process. With a starting wage of $20.50 per hour and comprehensive training provided, this position offers a fantastic opportunity for growth and development. The company values integrity, innovation, and diversity, providing competitive benefits including 401K matching, health insurance, and performance bonuses. If you are self-motivated and passionate about customer service, this role is perfect for you.

Benefits

401K Match

Paid Time Off

Performance Bonuses

Health Insurance

Adoption Assistance

Tuition Reimbursement

Wellness Programs

Stock Purchase Options

Employee Resource Groups

Qualifications

• 3+ years of customer service experience required.
• Strong verbal and written communication skills essential.

Responsibilities

• Assist in answering incoming calls from insurance adjusters and vehicle owners.
• Document conversations with claims adjusters regarding specific loss reports.

Skills

Verbal Communication

Written Communication

Customer Service

Mathematical Skills

Analytical Skills

Technical Aptitude

Organization

Attention to Detail

Self-Motivation

Multitasking

Education

High School Diploma

Some College

Job description

Remote Senior Customer Service Representative

Join to apply for the Remote Senior Customer Service Representative role at CCC Intelligent Solutions.

About CCC

CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. We empower over 35,000 businesses with industry-leading technology to facilitate quick and seamless recovery for drivers. Our innovative AI solutions simplify and enhance the claims and repair journey, supporting industries that keep lives moving forward. Learn more at www.cccis.com.

The Role

This remote position involves providing world-class customer service to auto insurance customers, resolving inquiries, and procuring total loss information from insurers and vehicle owners. All onboarding and training will be virtual; a desktop computer, dual monitors, keyboard, mouse, webcam, and headset will be provided. The starting wage is $20.50 per hour. Benefits start from day one, with promotional opportunities within six months based on performance.

Key Responsibilities

1. Assist in answering incoming calls from insurance adjusters and vehicle owners, explaining CCC's valuation products.
2. Document conversations with claims adjusters regarding specific loss reports.
3. Maintain good relationships with dealers and claims adjusters to ensure customer satisfaction.
4. Adhere to attendance, production, quality, and other metric standards.

Requirements

• No prior insurance or automotive experience required; training will be provided.
• High school diploma; some college preferred.
• At least 3 years of prior customer service experience.
• Strong verbal and written communication skills.
• Self-motivated with the ability to multitask.
• Excellent mathematical and analytical skills.
• Exceptional organization and attention to detail.
• Positive attitude and commitment to outstanding customer service.
• Strong technical aptitude.
• Ability to work independently in a quiet, professional home environment.
• High-speed internet connection (minimum 25 Mbps download, 15 Mbps upload).

Additional Information

CCC values integrity, customer focus, innovation, inclusion & diversity, tenacity, and connection. We offer competitive compensation and benefits, including 401K match, paid time off, performance bonuses, health insurance, adoption assistance, tuition reimbursement, wellness programs, stock purchase options, and employee resource groups.

For accommodations during the application process, contact [phone].

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industry: Software Development