Customer Service Representative

Key Benefit Administrators; Indianapolis (IN); Remote; USD 35,000 - 50,000; Full time

Job summary

Join a family-oriented company that values high-quality service and employee well-being! As a Customer Service Representative, you will be part of a supportive culture, engaging with clients to resolve their inquiries with empathy and professionalism. This work-at-home opportunity allows you to contribute to a top workplace recognized for its commitment to employee satisfaction and community outreach. If you are passionate about delivering exceptional service and want to grow in a dynamic environment, this role is perfect for you!

Benefits

Comprehensive benefits package

Award-winning training

Supportive family culture

Qualifications

• Strong problem-solving skills and ability to resolve issues promptly.
• Excellent communication skills to engage with customers effectively.

Responsibilities

• Handle incoming calls, webchats, or emails from customers professionally.
• Document all interactions clearly and maintain confidentiality.

Skills

Problem-solving skills

Clear communication skills

Empathy and compassion

Team-oriented mindset

Job description

Customer Service Representative - Work at Home

We are excited to welcome a Customer Service Representative - Work at Home (CSR) to our growing team! Key Benefit Administrators is consistently named a Top Workplace by our employees, and we are eager to speak with qualified candidates about this new opportunity.

Creating a Top Workplace involves more than offering great benefits and vacation time; it's about organizational health. Employees want to align with the company's vision, be challenged by a high-performance culture, and feel valued and heard.

At Key Benefit Administrators, we believe in delivering a Wow level of service to our clients and living up to our mission of improving people's health through high-quality, cost-effective care. Our core values, supportive relationships, high-quality training, and personal development are integral to our culture. We are looking for the right individual to join us!

If you are passionate about high-quality service and want to be part of our supportive family culture, we want to hear from you. The Customer Service Representative role offers a comprehensive benefits package, award-winning training, and a competitive salary. This is a work-from-home opportunity.

Customer Service Representative Overview

We focus on providing first-call resolution and a caring human touch to our members, clients, and healthcare providers, rather than solely on handle times and call volume. Our average CSR handles 55-65 calls per day, addressing questions about benefits, payments, and claim status related to medical, dental, and flexible benefits.

Essential Duties and Responsibilities

• Accept incoming calls, webchats, or emails from customers, handling each professionally and resolving issues fully during the call.
• Deliver quality service and build positive relationships with callers.
• Engage and educate members using KBA tools to resolve issues promptly and coordinate with relevant departments.
• Follow up on unresolved issues until resolution, updating callers on the status.
• Document all interactions clearly and professionally.
• Listen actively and respond with empathy, care, and compassion.
• Maintain confidentiality of all caller information.

Competencies, Knowledge, Skills, and Abilities

• Problem-solving skills and timely issue resolution.
• Ownership of issues and resourcefulness.
• Ability to maintain confidentiality and operate with integrity.
• Clear and persuasive communication skills.
• Team-oriented mindset contributing to organizational success.

About Key Benefit Administrators

KBA is a family-oriented, privately owned company with supportive leadership. We actively participate in community outreach and have been voted a Top Workplace annually. Learn more at Top Workplaces.

Founded in 1979, KBA has grown into one of the largest independent third-party administrators supporting various group benefit plans. More about us at our website.

Our Mission

To create happy customers who renew by applying innovative, patented solutions to reduce healthcare costs and improve health through high-quality, cost-effective care.

Check us out on Glassdoor.

If you need accommodations during the application process due to a disability, contact Human Resources at 800-560-3539.

We are an equal opportunity employer, considering all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.