Remote Customer Service Representative

Lensa; Irving (TX); Remote; USD 25,000 - 75,000; Full time

Job summary

An established industry player is seeking a Remote Customer Service Representative to be the friendly voice of the company. In this role, you will provide exceptional customer service, troubleshooting issues and delivering technical support. With a focus on career growth and development, you will enjoy a comprehensive benefits package, including paid training and a culture that values collaboration. This position is perfect for those who thrive in a dynamic environment and are passionate about helping others. Join a team that prioritizes customer experience and makes a difference in the lives of clients every day.

Benefits

Medical, Dental, Vision Insurance

401(k) with Employer Matching

Paid Vacation Time

Tuition Reimbursement

Casual Work Environment

Paid Virtual Training

Employee Referral Bonuses

Qualifications

• 1+ year of customer service experience required.
• Technical aptitude and problem-solving skills are essential.

Responsibilities

• Provide excellent customer experience by troubleshooting problems.
• Relay important information and provide technical support.

Skills

Customer Service Experience

Technical Aptitude

Problem Solving Skills

Education

High School Diploma or Equivalent

Job description

1 day ago Be among the first 25 applicants

Lensa is the leading career site for job seekers at every stage of their career. Our client, Everon, is seeking professionals. Apply via Lensa today!

Company Overview

At Everon, we truly believe that our people are the difference – for our organization, the customers we serve and the communities we protect. When you’re a part of Everon, you’ll have the opportunity to be a part of that difference every day. With more than 100 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.everonsolutions.com or follow us on LinkedIn.

Major Responsibilities

We have an exceptional career opportunity for a Remote Customer Service Representative. As our customers’ first point of contact, you will be the friendly voice of Everon, providing an excellent customer experience by troubleshooting their problems and providing technical support. We will rely on you to listen to our customers and use your deductive reasoning skills, technical expertise, creativity and passion for helping to meet their needs – and remind them that behind our great products is a focus on the customer experience with accountable and collaborative team members ready to help them.

IMPORTANT: This role requires that you to reside within 50 miles of either of the following Everon sites:

4221 W John Carpenter Freeway, Irving, TX 75063

800 E Waterman Street, Wichita, KS 67202

A day in the life of a Remote Customer Service Representative can look like:

• Relaying important information about their life-safety system and services, updating customer accounts and solving billing questions.
• Providing technical support and troubleshooting devices across Everon systems.
• Helping customers understand the Everon noble purpose and providing security solutions to our commercial clients.
• Coaching, team meetings or 1:1 development time to grow and develop your career at Everon.
  
  

When you commit to us—we commit to you. Our employees receive a comprehensive, full benefits package that includes:

• Paid virtual training – some in-person attendance may be required based on business needs.
  
  

Remote Job Requirements

• Reside within 50 miles of either location listed above
• Designated private place to work from home
• High speed internet with the ability to hardwire via ethernet from cable modem to your PC
• At least 25mbps download and 15mbps upload speeds
  
  

When you commit to us—we commit to you. Our employees receive a comprehensive, full benefits package that includes:

• Full benefits on the 1st of the month after 31 days of employment
• Casual, yet energetic and engaging work environments
• Medical, Dental, Vision, 401(k) with employer matching
• Paid vacation time (We all need to recharge)
• Tuition reimbursement, employee referral bonuses
• A culture of coaching, development and career growth opportunities
  
  

Qualifications - External

Knowledge, Skills and Abilities

• High school diploma or equivalent required
• Minimum of one (1) year of customer service experience required
• Technical aptitude, problem solving skills
• Ability to read and interpret applicable documents, materials, policies, procedures, etc. as presented in English
  
  

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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