Licensed Customer Service Representative

Liberty Mutual Insurance; Indianapolis (IN); Remote; USD 41,000 - 73,000; Full time

Job summary

An established industry player is seeking a Licensed Customer Service Representative to join their dynamic Customer Response Center. This remote role offers the opportunity to provide exceptional service to policyholders and agents for Personal Lines products. You will be responsible for resolving policy-related issues, ensuring customer satisfaction, and contributing to policyholder retention. With a competitive salary range and a commitment to professional growth, this position is perfect for those looking to make a meaningful impact in a supportive work environment.

Qualifications

• 3-5 years of customer service experience required.
• Active P&C Producers insurance license required.

Responsibilities

• Respond promptly to inbound calls regarding policies.
• Build rapport and listen to customer requests.
• Retain policyholders and resolve issues.

Skills

Customer Service

Communication Skills

Problem Solving

De-escalation Tactics

Education

Associate’s Degree

Job description

Licensed Customer Service Representative

Join to apply for the Licensed Customer Service Representative role at Liberty Mutual Insurance.

Job Details

3 days ago - Be among the first 25 applicants.

Get AI-powered advice on this job and more exclusive features.

Pay Range

This range is provided by Liberty Mutual Insurance. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range: $41,000.00/yr - $73,000.00/yr

Pay Philosophy

The typical starting salary range for this role is determined by skills, experience, education, certifications, and location. The full salary range reflects the competitive market and opportunities for growth within the role. Some roles may include commission and/or bonuses based on performance.

Role Description

Within our Customer Response Center, the Remote Customer Service Representative provides timely, accurate, and responsive service to policyholders and agents for Personal Lines products. Responsibilities include solving policy-related problems, escalating issues when necessary, and ensuring high customer satisfaction, growth, and retention.

Requirements

• Active P&C Producers insurance license required, with at least 2 years of active use.
• This position is fully remote.
• Preferred locations include Columbus, OH; Albany, NY; Marlton, NJ; Lake Mary, FL; Indianapolis, IN; Chandler, AZ.
• Start date: July 14, 2025.

Training & Work Schedule

Paid training is Monday – Friday, 9:00am - 5:30pm EST. Post-training shifts start between 10:30am and 11:30am EST, with a weekend rotation. One weekend day is required, with a mid-week day off. Equipment is provided; reliable internet connection is necessary.

Responsibilities

• Respond promptly to inbound calls regarding policies.
• Build rapport and listen to customer requests.
• Retain policyholders and resolve issues using de-escalation tactics.
• Process transactions accurately and interpret policies.
• Identify customer needs and recommend coverage enhancements.
• Understand billing systems and communicate impacts on premiums.
• Manage time effectively to meet service levels.
• Utilize reference materials and maintain system knowledge.
• Complete licensing and ongoing education requirements.
• Perform additional duties as assigned.

Qualifications

• Associate’s degree and 1+ year insurance experience preferred.
• 3-5 years of customer service experience required.
• Strong communication and interpersonal skills.
• P&C Producers insurance license required.

About Us

Liberty Mutual is committed to diversity, equity, and inclusion, offering comprehensive benefits and opportunities for professional growth. We value integrity, hard work, and putting people first. Learn more about our benefits at LMI.co/Benefits.

We are an equal opportunity employer, committed to a discrimination-free workplace.