Customer Service Representative

LHH; Saint Cloud (MN); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Short-term disability

Additional voluntary benefits

EAP program

Commuter benefits

401K plan

Paid Sick Leave

Job summary

LHH in St. Cloud, MN is seeking a Customer Service Professional for an onsite, full-time temp-to-hire position. The role offers a pay range of $18–$21 per hour and requires 1+ year of call center or customer service experience with a High School diploma or GED.

You will work 8:30 AM to 4:00 PM, Monday–Friday, interacting with clients and logging details in the CRM system. Responsibilities include resolving escalated issues, supporting operations and account transfers, and helping clients

Qualifications

• 1+ year of call center or customer service experience.
• Proficiency with Microsoft Office tools.
• High School diploma or GED.
• Strong problem-solving, organizational, and follow-up skills.

Responsibilities

• Handle complex and escalated issues from customers and clients.
• Provide support in operations, account transfers, and related processes.
• Assist clients with navigation and use of various systems.
• Maintain call handling requirements and quality review scores.
• Record interactions in the CRM tool.
• Work independently within the team to resolve inquiries.
• Participate in special projects as assigned.
• Provide training support on department processes and system navigation.

Skills

Call center experience

Customer service

Problem solving

Communication skills

Organizational skills

Education

High School diploma or GED

Tools

Microsoft Office

CRM software

Job description

Position Title: Customer Service, Resource Center

Company: LHH

Location: St Cloud, MN

Schedule: Full-Time | Onsite | Monday-Friday, 8:30 AM - 4:00 PM

Pay: $18-21/hr.

Employment Type: Temp to hire

LHH is currently seeking a Customer Service Professional for our office located in St. Cloud, MN. This is a unique opportunity to join our team and provide exceptional customer service to our clients.

What You Will Do:

As a Customer Service Professional at LHH, you will be responsible for creating raving fans by delivering excellent service to our clients. The goal is to build and maintain client loyalty and create the world's most referable platform.

• Handle complex and escalated issues from customers and clients.
• Provide support in all aspects of their business, including operations, account transfers, and related processes.
• Assist clients with navigation and use of various systems.
• Maintain minimum call handling requirements and quality review scores while adhering to assigned work schedules.
• Utilize the CRM (Client Relationship Management) tool to accurately record each interaction.
• Work independently within the team to resolve inquiries without requiring outside assistance.
• Participate in special projects as assigned.
• Provide training support on department processes and system navigation.

What You Need to Have:

• 1+ year of previous call center or customer service experience.
• 1+ year of proficiency with Microsoft Office tools.
• High School diploma or GED.
• Strong problem-solving, organizational, and follow-up skills.

Really Catch Our Eye With:

• A real passion for providing a high level of customer service.
• Excellent communication and interpersonal skills.
• Keen attention to detail.
• Highly responsive to coaching and training.
• Ability to work well independently and collaboratively.
• Understanding of the service industry and our role in it.
• Banking experience.
• College degree or equivalent experience.

Our Top Performers Share These Traits:

• Adaptable to change in a fast-paced environment.
• Courteous and empathetic to client concerns.
• Team player attitude.
• Energetic and results-oriented.

• medical
• dental
• vision
• life insurance
• short-term disability
• additional voluntary benefits
• EAP program
• commuter benefits
• 401K plan
• Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers