Customer Service Representative

LHH Recruitment Solutions; Conshohocken (Montgomery County); Hybrid; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

401K plan

Commuter benefits

Job summary

LHH Recruitment Solutions partners with a large nonprofit to recruit a Seasonal Donor Relations Associate in Conshohocken, PA. The role serves as a primary contact for donors and financial advisors, delivering exceptional service via phone, email, and online communications in a fast-paced environment.

The position is a full-time, seasonal contract from October through January, with a hybrid schedule (3 days onsite, 2 days remote), paying $20-$23 per hour.

Qualifications

• Strong customer service skills and professional communication.
• Ability to manage multiple priorities in a fast-paced environment.
• Detail-oriented with accurate data entry and record-keeping.
• Experience handling confidential information.

Responsibilities

• Deliver exceptional customer service by responding to donor and advisor inquiries via phone, email, and other channels.
• Track, document, and manage inquiries and case activity within a CRM.
• Escalate complex issues to internal teams when needed.
• Follow up to ensure inquiries are resolved.
• Support increased service demands during peak giving season (Oct-Dec).
• Assist with data entry and administrative tasks.
• Collaborate with cross-functional teams for an excellent client experience.
• Participate in training, meetings, and process improvements.
• Complete special projects as assigned.

Skills

Customer service

Communication skills

Attention to detail

Multitasking

Phone etiquette

MS Office

Data confidentiality

Education

High school diploma or equivalent

Tools

Salesforce

Microsoft Office

Job description

LHH Recruitment Solutions has partnered with a large non profit organization. We are seeking a customer-focused and detail-oriented Seasonal Donor Relations Associate to support a busy philanthropic services organization during its peak giving season. This role serves as a primary point of contact for donors, financial advisors, and other stakeholders, providing exceptional service through phone, email, and online communications. The ideal candidate thrives in a fast-paced environment, communicates professionally, and enjoys helping others while maintaining a high level of accuracy and organization. This seasonal opportunity is ideal for individuals with strong customer service experience who are looking to gain experience within a mission-driven organization while supporting donor engagement and operational activities during the busiest time of year.

Seasonal Donor Relations Associate

Location: Conshohocken, PA (Hybrid, 3 days onsite / 2 days remote)

Pay Rate: $20-$23 per hour

Duration: October through January (Seasonal Contract)

Schedule: Full-Time, Monday-Friday

Key Responsibilities

• Deliver exceptional customer service by responding to donor and advisor inquiries via phone, email, and other communication channels.
• Provide timely, accurate, and professional support while maintaining a donor-centric approach.
• Track, document, and manage inquiries, requests, and case activity within a CRM or case management system.
• Escalate complex issues to appropriate internal teams and subject matter experts when necessary.
• Conduct follow-up communications to ensure inquiries and requests are resolved efficiently.
• Support increased service demands during peak giving season, particularly from October through December.
• Assist with data entry, record maintenance, and administrative support functions.
• Collaborate closely with cross-functional teams to ensure an exceptional client experience.
• Participate in training sessions, team meetings, and process improvement initiatives.
• Complete special projects and additional responsibilities as assigned.

Qualifications

Required

• High school diploma or equivalent.
• Strong customer service and communication skills.
• Excellent attention to detail and organizational abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Professional phone etiquette and written communication skills.
• Strong computer proficiency, including Microsoft Office applications.
• Ability to handle confidential and sensitive information appropriately.
• Reliable attendance and commitment throughout the contract assignment.

Preferred

• 1-2 years of customer service, call center, client support, or administrative experience.
• Experience working with CRM systems such as Salesforce or similar platforms.
• Experience supporting clients, customers, or donors in a high-volume environment.

Ideal Candidate Profile

The successful candidate will be:

• Service-oriented and passionate about delivering an exceptional customer experience.
• Professional, personable, and able to communicate effectively with diverse audiences.
• Self-motivated with strong problem-solving skills.
• A collaborative team player who thrives in a deadline-driven environment.
• Comfortable managing high volumes of inbound inquiries during peak operational periods.
• Hybrid schedule with 3 days per week onsite in Conshohocken, PA.
• Full-time hours, Monday through Friday.
• Flexibility to support increased business demands during the busiest months of the giving season.
• Seasonal contract running from October through January.

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers